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# Cybersecurity Support Specialist-Japanese Bilingual

- **Company:** PASONA INC
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Cyber Security, Issue Tracking Systems, Intrusion Detection and Prevention, Zendesk, Servicenow
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16400427425b2ef5

## About the Role

Do you have experience in Customer communication?, * Japanese / English bilingual proficiency required

 * 3-5 years of experience in a technical support, IT, infrastructure, or related role
 * Strong communication and customer-facing skills
 * Ability to explain technical cybersecurity concepts to non-technical stakeholders
 * Experience working with clients, vendors, or cross-functional teams
 * Strong analytical and problem-solving abilities, * Knowledge of cybersecurity, networking, or IT support environments
 * Experience with ticketing systems such as Jira, ServiceNow, or Zendesk
 * Experience working between U.S. and Japan business environments
 * Security+, Network+, or similar certifications/coursework are a plus

This is an excellent opportunity for bilingual IT professionals interested in expanding their experience in cybersecurity operations, customer support, and global IT environments.

## Description

This role is ideal for someone with a background in IT support, cybersecurity operations, technical coordination, or customer-facing technical support who enjoys working in an international environment supporting both U.S. and Japan-based stakeholders., * Serve as a primary point of contact for cybersecurity-related customer inquiries

 * Coordinate with internal security engineers and communicate technical information clearly to customers
 * Support incident response activities, investigations, and security monitoring
 * Monitor security systems including firewalls, intrusion detection, and antivirus platforms
 * Support cybersecurity compliance and documentation processes
 * Assist with rollout and support of security tools for Japan affiliates
 * Lead or support bilingual customer discussions, status updates, and incident communications
 * Identify process improvement opportunities and support Kaizen initiatives


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