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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Security & IT Support Manager - **Company:** Teijin Automotive Technologies - **Location:** Auburn Hills, MI, United States - **Experience:** Experienced - **Salary:** $115,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, CompTIA Security+, Cyber Security, Disaster Recovery, Identity and Access Management, Issue Tracking Systems, IT Management, Role-Based Access Control, Phishing, Security Information and Event Management, Software Requirements Analysis, Software Vulnerability Management, Tisax, Information Technology, Performance Monitor, Servicenow - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=84474d1937fd2707 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience) * 7+ years of progressive IT and information security experience, with at least 3 years in a management or regional IT leadership role * Demonstrated experience managing TiSAX, ISO 27001, and SOX audits and compliance programs * Proven track record leading security incident response through full lifecycle, including post-incident reviews * Experience managing IT projects end-to-end across multiple sites, including scope, budget, and stakeholder management * Solid understanding of ITIL-based change and service management processes; hands-on experience with ITSM platforms (e.g., ServiceNow, Jira Service Management) * Strong communication, documentation, and stakeholder management skills; ability to translate technical concepts for non-technical audiences * Ability to travel domestically approximately 25%, * Certifications such as CISSP, CISM, ISO 27001 Lead Auditor, CISA, or CompTIA Security+; ITIL Foundation or higher * Experience in automotive, manufacturing, or regulated industry environments, including ERP and plant floor systems * Familiarity with vulnerability management tools, SIEM platforms, and endpoint security solutions * Demonstrated success in strategic IT planning, budgeting, and goal attainment in a multi-site environment ## Description Teijin Automotive Technologies is an innovative and full-service Tier One supplier with a global presence and emphasis in development for lightweight technologies. Teijin Automotive offers employees the opportunity to join a leading edge company within the composite material industry and enjoy the benefits offered by a growing company in North America and internationally. Security Audits & Compliance * Lead all internal and external security audits including TiSAX, ISO 27001/27701, and SOX; coordinate with auditors and manage evidence collection * Develop and enforce information security policies and procedures; conduct gap analyses and drive remediation roadmaps * Track audit findings and report remediation status to senior leadership on a regular cadence Security Incident Management * Serve as the primary escalation point for security incidents, leading end-to-end response from detection through recovery * Maintain the Incident Response Plan (IRP), conduct tabletop exercises, and perform root cause analysis to prevent recurrence * Coordinate with Legal, HR, Operations, and external parties as required; maintain logs of incidents and relevant threat intelligence Regional IT Leadership, Advisory & Project Management * Act as the regional IT advisory authority, setting technology direction, driving standardization, and assisting leadership with strategic and tactical IT planning across all sites * Lead and manage IT projects from initiation through delivery - including requirements definition, resource planning, milestone tracking, and stakeholder communication - ensuring on-time, on-budget execution * Mentor and develop regional IT team members; delegate work, review performance, and build team capabilities * Provide second-level support for corporate applications and serve as the senior escalation point for complex technical issues Change Management * Oversee the IT change management process; chair Change Advisory Board (CAB) meetings and ensure all changes follow an approved, risk-assessed workflow * Assess the security impact of proposed changes, verify rollback plans are in place, and communicate impacts to affected business units IT Service Management * Manage and optimize the ITSM ticketing platform; define and enforce SLAs, monitor performance metrics, and drive continuous improvement in resolution times * Produce regular reporting on ticket volumes, trends, and team performance for IT leadership Multi-Site IT Support & Team Leadership * Manage IT support across all assigned sites; travel approximately 25% domestically to conduct audits, lead training, and maintain stakeholder relationships * Hire, mentor, and develop IT support staff; collaborate with site leads to align IT capabilities with local business needs Security Awareness & Training * Design and manage a company-wide security awareness program including phishing simulations, role-based training, and secure behavior campaigns * Track completion rates and phishing results; report trends to leadership and champion a security-first culture across all sites Vendor & Third-Party Risk Management * Own the third-party risk program; assess vendor compliance (SOC 2, ISO 27001), negotiate security requirements into contracts, and monitor for incidents or breaches * Maintain an up-to-date vendor inventory with risk ratings and review schedules; collaborate with Procurement and Legal on due diligence Access & Identity Management * Govern IAM policies including least-privilege, RBAC, and user lifecycle management; oversee periodic access reviews and PAM controls * Manage MFA enforcement across the enterprise; oversee provisioning and de-provisioning during onboarding and offboarding Business Continuity & Disaster Recovery (BC/DR) * Develop, maintain, and test the BCP and DRP; coordinate annual BC/DR exercises across all sites and drive improvement actions from outcomes * Ensure backup, replication, and failover configurations meet RTO/RPO targets; keep all runbooks and contact directories current ## Related Videos - [DevSecOps culture](https://www.wearedevelopers.com/videos/783-devsecops-culture) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Passkeys: Truly Phishing-Resistant? 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