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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Tech Support Specialist - Engineering - **Company:** Avangrid, Inc. - **Location:** Pittsfield, MA, United States - **Experience:** Expert - **Salary:** $79,893.0 - $104,125.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Network Attached Storage (Server Appliance), SAP (Applications) - **Published:** August 5, 2026 - **Apply:** https://www.jofdav.com/jobs/59134518-sr-tech-support-specialist-engineering ## About the Role * Be a role model * Be agile * Collaborate and Share * Develop Self & Others Empower to grow * Focus to achieve results * Technical Skills ## Description * Responsible for complete development of project CAD construction drawing packages which include: main installation and retirement, all services affected by project, Individual work orders in SAP for mains and all services. * Create main and service tables for each project and draft job procedures. * Confirm gas pipe flow pressures using GasCalc software * Draft new regulator stations and commercial meter sets using CAD and SAP. * Responsible for all leak survey CAD maps for every town Berkshire Gas covers. (Update yearly) * Add new accurate land base to composite maps so new mains can be easily posted. * Add station numbers from Mass DOT state highway maps to construction & composite drawings for all state highway projects. * Scan construction drawings jobs and save in a folder on the network drive by work order number for future viewing and records. Save in CAD and PDF form. * Log all Mass Highway jobs on the network drive. Review scope of project and added gas utilities if needed and returned to DOT to be updated. * Provide requested gas utility information to Mass DOT, surveying firms, engineering companies, city and town engineering departments and contractors. * Provide drafting needs for all of Engineering, Marketing, IT, Distribution Dept., Production Dept., Energy Dept., construction, and management. * Design services - responsible for work order estimates in SAP for marketing. * Service to construct - responsible for work order estimate in SAP, Cad drawing & dig-safe. * Customer charge projects, includes site visit and accompanying CAD drawing, dig-safe and permits and create a business partner in SAP and a DP80 CIAC quote in SAP. * Maintain plotters), order materials (example: plotter paper, toner, and service) when needed * Compile system maps in CAD (Pittsfield, North Adams, Adams, Greenfield & Williamstown) * Compile state compliance maps in in CAD for various towns (As required) * Create variant reports. * Add PEDA restriction areas to Pittsfield composite maps in CAD. * Assist in training new engineering employees on putting a project together in CAD and the use of the Berkshire Gas Company standards. * Maintain standard CAD library for engineering use. Create standard connections * Support operations manager with all mapping and drawing requests. * Post as-built main construction and service drawings for records department as needed. * Creates new DigSafe tickets for work orders. * Pre-marking the project for Digsafe. * Uses ZGServe in SAP to create service listings for each street of gas main installation project. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Your Kubernetes Node Is Not a Server: Rethinking the OS Layer](https://www.wearedevelopers.com/videos/100315-your-kubernetes-node-is-not-a-server-rethinking-the-os-layer) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)