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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Office Technology Specialist - **Company:** Cooley LLP - **Location:** Santa Monica, CA, United States - **Experience:** Expert - **Salary:** $111,280.0 - $136,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Application Performance Management, Spreadsheets, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, TCP/IP - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a80cb8c0cb027d0c ## About the Role Required: * After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications * Available to work overtime, as required * 4+ years' applicable and relevant technical experience * Proficient knowledge of Windows operating systems to include but not limited to Windows 11 * Working knowledge of MS-Office 365 Suite and higher Preferred: * Bachelor's degree * Knowledge of Windows Server 2022 and higher * Basic networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS * Prior experience working in a law firm or professional services industry * Experience working in a smaller setting where the technician has 'worn many technology hats' Competencies: * Exceptional customer service skills * Strong analytic and troubleshooting skills to allow for effective customer support * Effective presentation skills * Accuracy in data entry maintenance * Ability to work well with others including technicians to maintain efficient systems operations * Ability to complete work in a timely manner with excellent attention to detail and follow-through * Work well under pressure and tight deadlines * Excellent decision-making and problem-solving skills with a proven ability to work in a diverse organization * Consistent professional communications with attorneys, vendors, administration and business professionals * High degree of ability to work with customers to resolve issues * Ability to work independently, drawing on technology background to tackle technical issues * Strong verbal and written communication skills * Ability to organize, prioritize and coordinate multiple activities * Team-player with collaborative spirit * Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data ## Description * Use of ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems * Use User Experience Monitoring application on a daily basis * Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines * Assist HR and Facilities with ergonomic equipment setups * Install, troubleshoot and maintain new and existing PC peripheral equipment such as printers, scanners and mobile devices * Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support, as needed * Actively participate in pilot groups and perform quality assurance of computer system builds and program deployment and updates * Isolate customer problems with hardware and/or software as first-line support and escalates problem resolution to the OTM or other members of the technology department, as necessary * Enter data into and manage inventory databases to track information pertaining to hardware and software moves, adds/changes. Track all Change Forms relating to new hires, departures, support, transfers and name changes * Familiar with Cooley software applications and prepare documents, statistical charts, graphs and spreadsheets, as needed. Coordinate change forms for local office regarding technology functions * Setup and maintenance of conference room audiovisual equipment * Meeting setup and support for video conferencing using web-based conferencing systems. Also, provide on-site technical support for off-site/remote trials or conferences * Troubleshoot and resolve wireless connectivity for internal and external customers * Provide support for telephone programming and handset maintenance under direction of OTM * Provide back-up service desk & technical coverage, as needed * Troubleshoot and coordinate repairs of hardware and software with vendors * In the absence of the OTM, will act as a liaison for internal and external customers including local or regional technology management and staff, service desk personnel, and local or regional firm management * Educate and support colleagues in an effort to improve the overall department knowledge and customer service experience * All other duties as assigned or required ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)