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# IT Support Specialist

- **Company:** Metron, Inc.
- **Location:** Louisville, CO, United States
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Software Documentation, Cyber Security, Computer Networks, Networking Hardware, Microsoft SharePoint, Connectivity Problems, Office365, Peripherals, Computerised Systems, Information Technology, Network Support, User Administration
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c1df4d1adae75452

## About the Role

Do you have experience in Technical documentation?, Technical Skills

 * Basic understanding of networking concepts and troubleshooting
 * Familiarity with Microsoft 365 applications and services
 * Knowledge of standard computing systems and common business software applications
 * Understanding of core cybersecurity principles and practices

Personal Attributes

 * Strong problem-solving abilities and attention to detail
 * Excellent customer service orientation
 * Ability to learn new technologies quickly
 * Good time management and organizational skills

Communication Skills

 * Clear verbal and written communication
 * Ability to explain technical concepts to non-technical users
 * Good documentation skills
 * Collaborative team approach

## Description

Job Summary: Our IT Support Specialist will assist the IT team in maintaining our technology infrastructure with a focus on Microsoft 365 support and basic security protocols. This position provides valuable hands-on experience while supporting our organization's technology needs. The role reports to the Head of Information Technology and helps implement technology solutions that align with our business objectives., Technical & Microsoft 365 Support

 * Provide end-user technical support across the organization
 * Troubleshoot hardware, software, and network connectivity issues
 * Set up and configure workstations, peripherals, and mobile devices
 * Assist with user account management and basic administration in Microsoft 365
 * Support email configuration, SharePoint access, and Teams setup
 * Help users effectively navigate Microsoft 365 applications
 * Create and maintain user documentation and support resources

Security Operations Assistance

 * Help implement security measures following established protocols
 * Assist with security awareness training for end users
 * Monitor and report potential security incidents to senior team members
 * Support the maintenance of security-related documentation

Network Support

 * Assist with basic network troubleshooting and maintenance
 * Help monitor network performance and report issues
 * Support the installation and configuration of network equipment
 * Assist with network documentation and inventory management

Project Support

 * Participate in IT projects under the guidance of senior team members
 * Help with testing of new technologies and solutions
 * Assist with data collection and reporting for technology initiatives
 * Support change management and user adoption efforts


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