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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Analyst I - Infrastructure - **Company:** Neovia Logistics Services, LLC. - **Location:** Indianapolis, IN, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Cloud Storage, Cursor (Graphical User Interface Elements), Hyper-V, OSI Models, Linux Servers, Microsoft Office, Network Attached Storage (Server Appliance), Network Service, Windows PowerShell, SQL Databases, Virtual Machines, Virtualization Technology, Wide Area Networks, Zabbix, Office365, Comptia Server+, Firewalls (Computer Science), Infrastructure Automation Frameworks, Information Technology, Vmware - **Published:** August 1, 2026 - **Apply:** https://jobs.neovialogistics.com/talentcommunity/apply/1414886900/?locale=en_US ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent academic experience). * Foundational understanding of infrastructure concepts such as: + Windows and Linux server operating systems + Virtualization fundamentals (e.g., VMware, Hyper-V) + Basic cloud and storage concepts + OSI model fundamentals + Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities. * MS Office Suite Preferred * Internship, lab experience, or academic projects related to systems or infrastructure. * Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress). * Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms). * Familiarity with basic security concepts and best practices. PHYSICAL REQUIREMENTS * Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds. ## Description The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment. The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments., Infrastructure Support & Operations * Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority. * Assist in the configuration and maintenance of systems, applications, and tooling * Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues. * Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers. * Assist with access and configuration changes following established procedures. Project Support * Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities. * Assist with gathering requirements and documenting infrastructure configurations. * Participate in implementation activities including build, testing, and validation of infrastructure solutions. * Help create and maintain documentation for infrastructure builds and changes. Monitoring & Maintenance * Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed. * Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records. * Help ensure systems align with company standards for security and performance. Collaboration & Learning * Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery. * Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology) * Participate in team meetings and contribute to problem-solving discussions. * Continuously develop technical knowledge through training, certifications, and hands-on experience. * Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI. * Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor, * Work predominately from home with "in-office collaboration" periods at assigned location. * Occasional lifting of light equipment (up to 30 lbs). * May require limited travel to sites in country and region. * Occasional off-hours work may be required to support deployments, projects and maintenance. * On-call rotation to support business operations. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Infrastructure as Prompts: Creating Azure Infrastructure with AI Agents](https://www.wearedevelopers.com/videos/1533-infrastructure-as-prompts-creating-azure-infrastructure-with-ai-agents) - [Unleashing Potential Across Teams: The Power of Infrastructure as Code](https://www.wearedevelopers.com/videos/930-unleashing-potential-across-teams-the-power-of-infrastructure-as-code) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)