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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Improvement Engineer - **Company:** Newcastle Building Society - **Location:** Newcastle upon Tyne, UK (Remote available) - **Contract:** Contract - **Skills:** Application Programming Interfaces (APIs), Information Technology Operations, Python (Programming Language), Automation of Marketing, Operational Data Store, Windows PowerShell, Systems Integration, Information Technology, Low-code, Servicenow - **Published:** August 11, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a3ec4ff70c0eaa02 ## About the Role We are looking for someone who is passionate about technology, automation and continuous improvement, with the ability to identify opportunities to simplify complex operational processes and deliver meaningful change. You will have experience designing and implementing automation solutions within IT operations, service management or infrastructure environments, along with a strong understanding of how technology can be used to improve service delivery and operational efficiency. You will be comfortable working across multiple teams, building strong relationships and translating operational challenges into practical, scalable solutions. Experienced working with enterprise service management platforms and automation technologies, including tools such as Microsoft Power Platform, ServiceNow, PowerShell, Python or similar low-code and automation platforms, you will also have experience developing integrations using APIs and automation frameworks. A good understanding of IT service management principles and processes is important, together with knowledge of monitoring, event management and operational tooling. Experience within Service Desk, Infrastructure, Service Management or broader technology operations environments will help you succeed in the role, while experience working within regulated industries such as financial services would be advantageous ## Description As the Service Improvement Engineer, you will play a key role in transforming the way IT Service Operations are delivered through automation, integration and continuous improvement. Working within the Service Improvement team, you will design and implement solutions that improve operational efficiency, reduce manual effort and enhance the reliability, responsiveness and scalability of IT services. Working closely with Service Delivery, Service Desk, Infrastructure, Security and Engineering teams, you will identify operational challenges and turn them into practical automation and tooling solutions. From streamlining service workflows and request fulfilment processes to implementing automated remediation and improving monitoring capabilities, you will ensure technology teams can focus on delivering exceptional service rather than repetitive manual tasks. A significant part of the role will involve developing integrations between enterprise platforms, improving the flow of operational data and enabling greater visibility across the technology landscape. You will help maximise the value of existing tools and platforms by identifying opportunities for improved configuration, automation and utilisation. As a technical specialist within the Service Improvement team, you will provide expertise and guidance on automation best practice, ensuring solutions are secure, scalable, well governed and aligned with organisational standards. 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