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# 1st Line IT Support Engineer

- **Company:** Gr Consulting
- **Location:** Hertfordshire, UK (Remote available)
- **Experience:** Starter
- **Salary:** £25,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, TCP/IP, Data Logging, Office365, User Administration
- **Published:** August 19, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-it-support-engineer/57252408

## About the Role

This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You'll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology., * 1-3 years' experience in an IT support or Service Desk environment (or equivalent exposure).

 * A strong interest in technology and a desire to build a career in IT.
 * Excellent communication skills and a customer-focused mindset.
 * A proactive attitude with a willingness to learn and take on new challenges.
 * Comfortable working within a team environment and contributing to a positive culture.

## Description

* Providing day-to-day 1st Line support to internal users.
 * Logging, managing, and resolving tickets through the Service Desk.
 * Troubleshooting hardware and software issues across desktop environments.
 * Supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
 * Managing users, permissions, and access via Active Directory.
 * Working closely with senior engineers to escalate and resolve more complex issues.
 * Contributing to documentation and knowledge sharing across the team.

There will also be opportunities to gain exposure to more advanced technologies and projects over time, as you develop within the role, with ongoing support and training provided.

Technical Experience:

The ideal candidate will have strong, hands-on experience across:

 * Microsoft 365 / Office 365.
 * Windows OS (desktop support).
 * Active Directory (user management, permissions).
 * Service Desk / ticketing systems.
 * MDM Solutions
 * Networking (DNS, DHCP, TCP/IP)
 * VOIP Telephony Support
 * General troubleshooting across hardware and software., Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting
Skills

 * Office365
 * 1st/2nd Line IT Support
 * Active Directory
 * IT Helpdesk Support
 * IT Support
 * Service Desk / Helpdesk Support
 * Service Desk Experience
 * Windows Administration


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