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# Technical Support Analyst II

- **Company:** American Red Cross
- **Location:** Baltimore, MD, United States
- **Experience:** Experienced
- **Salary:** $59,280.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Systems, Information Technology
- **Published:** August 21, 2026
- **Apply:** https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Baltimore-MD/Technical-Support-Analyst-II_RC90753-1

## About the Role

* Education: Bachelor's degree required or equivalent combination of education and related experience required. Information Systems, Computer Science, or related field preferred.
 * Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.
 * Management Experience: N/A
 * Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
 * Travel: N/A

## Description

The Tech Support Analyst will install, troubleshoot, and repair software and/or equipment. The Tech Support Analyst will solve user's routine to moderately complex problems with network or applications software. Support 24x7 operations for internal and external users. Provide support, development and/or leadership guidance to all Red Cross volunteers., * Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.

 * Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods.
 * Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.
 * Prepare metrics, activity and progress reports regarding projects, tasks, and operations.
 * Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.


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