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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Engineer - **Company:** Ingram Content Group Inc. - **Location:** La Vergne, TN, United States - **Salary:** $84,895.0 - $107,643.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Application Lifecycle Management, Systems Engineering, Confluence, JIRA, Business Systems, Software as a Service, System Configuration, Data Security, Python (Programming Language), Knowledge Management, Automation of Marketing, Windows PowerShell, Release Management, Cloud Services, Systems Integration, User Provisioning Software, Workflow Management Systems, Scripting, Enterprise Software Applications, Microsoft Power Automate, Atlassian Tools, Zendesk, Webhooks, Software Version Control - **Published:** August 20, 2026 - **Apply:** https://jobs.smartrecruiters.com/IngramContentGroup1/744000144627730-systems-engineer ## About the Role * Associate degree in Computer Science or related field or directly related year for year work experience * 1+ year as a Systems Administrator or Network Engineer or similar title required We have a preference for: * Experience administering Atlassian Cloud products, including Jira, Jira Service Management, Confluence, Atlassian Guard, project settings, workflows, permissions, schemes, automation rules, and marketplace applications * Experience administering Zendesk Support, Guide, Explore, or related Zendesk products, including user roles, groups, views, triggers, automations, macros, service channels, reporting, and knowledge base configuration * Knowledge of IT Service Management practices and service desk operations, including incident, request, problem, change, asset, and knowledge management processes * Ability to configure and optimize SaaS platform workflows, forms, queues, notifications, approval paths, dashboards, and reporting to support business and operational needs · Experience supporting identity, access, and governance activities for SaaS platforms, including SSO, SCIM/user provisioning, role-based permissions, access reviews, audit support, and data security practices * Working knowledge of APIs, webhooks, connectors, and integration patterns used to connect Atlassian, Zendesk, Microsoft 365, automation platforms, and other enterprise applications * Basic understanding of scripting or automation tools such as PowerShell, Python, Jira Automation, Zendesk automations, Power Automate, or similar technologies * Knowledge of reporting and analytics tools used to measure ticket volumes, service performance, workflow efficiency, SLA attainment, customer satisfaction, and operational trends * Ability to evaluate, test, document, and implement platform changes while minimizing disruption and maintaining strong change-control practices * Familiarity with application lifecycle management, vendor coordination, licensing concepts, release management, and SaaS platform roadmap planning * Knowledge of version control, documentation, and collaboration practices used in operating and supporting enterprise SaaS platforms * Ability to translate business requirements into platform configuration, workflow design, reporting, documentation, and support processes * Ability to work both independently and as part of a cross-functional team * Ability to determine when to escalate problems, risks, security concerns, or platform limitations as needed * Strong interpersonal skills and the ability to collaborate with internal associates, technical teams, vendors, and business stakeholders ## Description * Manage user provisioning, deprovisioning, SSO integrations, access reviews, role-based permissions, and audit support activities for enterprise applications. * Troubleshoots problems related to platform configuration and integrations resolving issues as assigned. * Knowledge of ITIL principles and IT Service Management (ITSM) best practices, including incident, problem, change, request, and knowledge management processes. * Manages, participates, or performs tasks related to specific projects to implement new technology as assigned. * Evaluate, implement, and optimize AI-powered capabilities, reporting solutions, and service. * management processes, and operational metrics to improve customer and employee experience. * Configures, integrates, deploys and tests platforms ensuring operational efficiencies. * Establishes and maintains best practices for SaaS platform administration, governance, security, and lifecycle management. * Maintains consistent documentation for system configurations, installation and administration procedures. * Administer and govern enterprise SaaS platforms including Jira, Jira Service Management, Confluence, Atlassian Guard, Zendesk, and related applications, ensuring security, reliability, and compliance with company standards. * Interacts regularly with intermediate and senior engineers to identify, build, and implement automation to drive greater efficiencies and standards. * Design, implement, and support automated workflows, integrations, APIs, and provisioning processes to improve operational efficiency and reduce manual effort across business systems. * Organizes priorities, escalates problems as needed and communicate effectively with manager, co-workers and clients. * Consults with Ingram associates, vendors, and trading partners to evaluate business opportunities related to our technology infrastructure. ## 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