> Markdown version of [/jobs/ext/2478652-operational-support-officer](https://www.wearedevelopers.com/jobs/ext/2478652-operational-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Support Officer - **Company:** HM Courts and Tribunal Service - **Location:** Birmingham, UK - **Salary:** £25,582.0 - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Information Technology - **Published:** August 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=69d4a4facf45d2ac ## About the Role * Strong customer service skills with the ability to work in a service-led environment. * Good digital and administrative skills; with excellent attention to detail. * Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications. * Resilient and empathetic to be able to deal with sensitive information and situations. * A team player; able to work collaboratively and flexibly to deliver HMCTS objectives. Please refer to the role profile attachment for more information. Further details The office is open Monday-Friday. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. The minimum hours that can be accommodated in this role are 30 hours per week. Non-working days on a Monday and Friday cannot be accommodated. Base Location and Reserve list information If you are only interested in one role or location, please state a single preference. Only select locations you are genuinely prepared to travel to and work from daily. Appointments will be made in merit list order for each role, based on the preferences you have selected. ## Description Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users., Enforcement is a key function within our National Services Team working alongside the criminal courts to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role We have roles available across our Enforcement and Confiscation teams, and you may be assigned to either. Unfortunately, team preferences cannot be accommodated, as assignments will be made in line with business needs. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include: * Data entry of paper and digital work, telephony, customer complaints and correspondence. * Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations. * Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations w individuals may be under stress or facing challenging circumstances. * Using email and webchat and undertaking general administrative work. * Interpreting information to accurately update digital records., This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria . Occasional travel to other courts For this post, occasional travel may be required for cover when needed., The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., We will assess your experience for this role via the following methods Statement of Suitability Statement of Suitability Guidance for the Statement of Suitability Please tell us why you are suitable for this role. Demonstrate your transferrable skills, knowledge and experience against the 'Essential Skills and Criteria' outlined in the advert: customer service, administrative and IT experience, attention to detail, communication, and organisational skills. This can be work or education based or gained in other environments such as volunteering. Using the full word count (500 words) and providing personalised real-life evidence of experience gained will help achieve the highest scores. You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own and can lead to your application being withdrawn. Evidence of Experience Statement of Suitability Interview stage assessments Interview Dates Week commencing 7th September TBC - interviews to be held virtually via Team Behaviours Communicating and Influencing Managing a Quality Service Delivering at Pace Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed . Level of security checks required DBS Standard Use of Artificial Intelligence (Al) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 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