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# ServiceNow CRM/FSM Developer

- **Company:** Kforce Inc.
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Artificial Intelligence, Continuous Integration, DevOps, Simple Object Access Protocol (SOAP), Systems Integration, Scripting, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/a4099b7d-d90d-4fc4-adc5-e02a5b489cc2

## About the Role

Certifications:

 * ServiceNow CSA
 * ServiceNow CAD (preferred)
 * CIS-CSM or FSM (nice to have)

 * 5-8+ years of hands-on ServiceNow development experience
 * Experience with CSM/CRM or case management platforms
 * Experience building integrations and APIs

Strong skills in:

 * JavaScript (server/client-side)
 * Workflow/Flow Designer
 * ServiceNow configuration and scripting

Preferred:

 * Experience with Field Service Management (FSM)
 * Exposure to AI-enabled workflows or automation
 * Familiarity with CI/CD and DevOps practices

## Description

Kforce has a client in Austin, TX that is seeking a ServiceNow CRM/FSM Developer., The Developer will be focused on development and configuration across CRM applications (Customer Service Management & Field Service Management). This role builds case management solutions, workflows, integrations, and automation to support modern customer service operations., * Configure and develop solutions across CSM / CRM and FSM modules

 * Build case management components, forms, workflows, and service catalogs
 * Develop automation using Flow Designer, scripting, and platform tools
 * Create and maintain integrations (REST/SOAP, IntegrationHub)
 * Support customer portals and self-service experiences
 * Implement AI-enabled features (Now Assist, Virtual Agent where applicable)
 * Troubleshoot, test, and support deployments and enhancements
 * Collaborate with architects and BPCs to deliver scalable solutions


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