> Markdown version of [/jobs/ext/247956-technical-customer-support-specialist](https://www.wearedevelopers.com/jobs/ext/247956-technical-customer-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Customer Support Specialist - **Company:** Scott Systems, Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software as a Service, Internetworking, LiveChat, Zoho Office Suite - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=32fce93b79c60d59 ## About the Role Do you have experience in Windows?, * 1-3 years in a customer-facing support role - ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints. * Self motivated with the ability to prioritize and manage time effectively * Ability to develop positive relationships with team members and customers * Willingness to work well with others and customers * Willingness to help others with problems * Strong communication, customer service, and problem-solving skills, including the ability to * Maintain composure under stress * Good understanding of Windows and networking * Must have strong internet connectivity * Automotive industry experience preferred Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws. Work Environment & Physical Requirements: This role may be performed in a remote, hybrid, or office-based environment depending on business needs. * Ability to remain in a stationary position (sitting or standing) for extended periods * Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset) * Ability to view and interpret information on a computer screen for extended periods * Ability to communicate effectively via phone, video, and written communication * Ability to participate in virtual meetings with or without reasonable accommodation Remote Work Expectations: * Maintain a dedicated, safe, and distraction-free workspace * Reliable high-speed internet connection sufficient for video conferencing and job-related systems * Ability to maintain productivity in a remote environment * Must reside in a state where the company is authorized to employ workers * Must be able to work core hours aligned to [time zone or schedule expectations] ## Description This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content. What You'll Do: * Handle incoming support inquiries through live chat, phones, and emails in a timely and * courteous manner * Write up support tickets through Zoho Desk * Follow up on any unresolved tickets * Create Knowledge Base Articles to further build our Knowledge Base library Travel Requirement: less than 5%. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws., * Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. * Employment may be contingent upon a background check in accordance with applicable laws. Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. 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