> Markdown version of [/jobs/ext/248034-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/248034-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** North Shore Steel - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Microsoft Office, Peripherals, Information Technology, Laptops, Windows Client, User Accounts - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8f9302a612d8d9a1 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Proficiency with Windows 10/11, Microsoft Office 365, and Outlook. * Basic knowledge of networking concepts (IP, DNS, DHCP). * Familiarity with Active Directory and user account administration. * Excellent customer service and communication skills. * Strong attention to detail and documentation. * Willingness to learn and adapt in a fast-paced environment. * Dependable and able to manage time and priorities independently., * Excellent customer service * High level of attention to detail * Strong organizational skills and ability to multitask based on priorities * Enthusiasm about ongoing learning Education & Experience * Associate's degree in Information Technology or related field, or equivalent experience required * Minimum of 2 years of hands-on technical support experience required * CompTIA A+, Network+, or other IT certifications preferred * Experience in a warehouse, manufacturing, or multi-site environment preferred Work Environment & Physical Requirements * Requires work in warehouse environments without climate control. * Must be able to lift up to 50 lbs and use ladders or lifts when necessary. * Some local travel between company facilities is required. Physical Requirements: * Ability to sit for extended periods while working at a computer and performing job duties. * Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment. * Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas. * Ability to stand and walk between work areas, meeting spaces, and production environments as required. * Ability to lift and carry office materials up to 25 lbs. * Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts. * Ability to drive a standard company vehicle when required by the position. ## Description The IT Support Specialist provides frontline technical support to employees across all departments and locations. This role resolves hardware, software, network, and mobile device issues, maintains IT equipment, and ensures reliable technology operations. The technician works closely with a small IT team to support users in a dynamic environment that includes offices, warehouses, and production areas., End-User Support * Provide timely technical assistance in person, by phone, or through the help desk system. * Troubleshoot and resolve issues related to Windows, Microsoft Outlook, Office 365, and other company-supported software. * Support mobile devices (Android/iOS), including setup and troubleshooting via our MDM platform. * Deliver professional, customer-focused support. Device & Hardware Support * Set up and configure desktops, laptops, and peripherals (printers, copiers, time clocks, kiosks, monitors, video cameras). * Help maintain IT asset inventory, tracking lifecycle status, and condition. * Support conference room and kiosk equipment as needed. Account & System Administration * Create and manage user accounts in Active Directory and Microsoft 365. * Set up users in the MDM system and company phone system. * Assist with onboarding and offboarding, including license assignments and access management. Networking & Infrastructure Support * Troubleshoot basic network connectivity and performance issues or escalate as appropriate. * Assist with monitoring and maintaining infrastructure under the guidance of the network administrator. Documentation & Team Collaboration * Maintain clear documentation of issues, resolutions, procedures, and asset changes. * Work as part of a 3-4 person IT team supporting multiple company locations. * Participate in shared after-hours or weekend support coverage as needed., * Use of our specific MDM, VoIP phone system, and help desk tools. * Support procedures for conference rooms, time clocks, video systems, and kiosks. * Internal IT asset tracking systems and lifecycle processes. * Troubleshooting company-specific hardware and specialized systems. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)