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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Infrastructure Support II - **Company:** Continental Finance Company, LLC - **Location:** Wilmington, DE, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Address Resolution Protocols, Amazon Web Services, Microsoft Azure, Cloud Computing, Configuration Management, Subnetting, Microsoft Software, Windows Servers, Routing, Runbook, TCP/IP, Google Cloud, Firewalls (Computer Science), Amazon Virtual Private Cloud (VPC), Information Technology, Api Gateway, Cisco - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e6a31a113052f791 ## About the Role Do you have experience in Stakeholder management?, Do you have a High school diploma or GED?, * Minimum of a high school diploma or GED. BA or BS Degree is preferred. * Minimum of 2 years' experience working in the Information Technology Industry. * Certifications from leading vendors such as CompTIA, Cisco, AWS, or Microsoft are preferred. * Knowledge of advanced AWS networking components (VPC Peers, AWS Direct Connect, ELB and API Gateways), including TCP/IP, routing, firewalls, ARP tables, and subnets. * The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company needs. * Ability to lift 25+ pounds and sit for prolonged periods of time. * Collaborator that can collaborate with other teams in the organization. * Excellent analytical and troubleshooting skills. * Strong people skills, in addition to effective customer interaction skills. * Some familiarity with Cloud Technology (AWS, Azure, Google Cloud). * Knowledge of Active Directory and basic Microsoft applications. * Ability to work well under deadlines and in a demanding environment. * Familiarity with the principles and practice of configuration management and change control. * Ability to design, implement and maintain automation and monitoring processes. * At least 2 years windows server administration experience * Good understanding of the TCP/IP stack and networking * Minimum of two years' experience in leading a team. ## Description As part of the Technology team, the Senior Infrastructure Support II will focus on the technological side of change, including changes to system processes, infrastructure/application systems and technologies. The role will also create and deliver strategies and plans to help employees maximize the adoption of innovative programs utilizing effective communication/troubleshooting skills. This is a fantastic opportunity for someone who is looking to play a key role in implementing fast and effective change across a company, ensuring the organizations Infrastructure is online and downtime is minimized., * Be an integral part of continually improving our infrastructure architecture as technology, industry standards, and best practices continue to evolve. * Participate in audits & security reviews, providing required IT documentation and/or information. * Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue. * Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies. * Drive adoption for continuous improvements and proficiency of changes within the organization in accordance ITIL Framework. * Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations teams' objectives. * Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. * Troubleshoot and maintain the infrastructure that our environment runs on. * Assist the team with implementations both on premises as well as in the cloud. * Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. * Perform additional duties as assigned. * Assist management in leading the team and aligning to company goals for all members of the Infrastructure team. * Implement Troubleshoot and Deploy assets and solutions to the cloud environments ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)