> Markdown version of [/jobs/ext/2481730-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2481730-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Aveva Inc. - **Location:** Houston, TX, United States - **Experience:** Starter - **Salary:** $56,600.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Supervisory Control and Data Acquisition (SCADA), SQL Databases, Web Services, Scripting, Software Troubleshooting, Information Technology, Operational Systems, Industrial Software - **Published:** August 16, 2026 - **Apply:** https://dejobs.org/x/x/E5387D0A55964523AFA373EA52A5CAAA/job/ ## About the Role * Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions. * Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance. * Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences. * Demonstratedtrack recordof customer-facing excellence, with a service mindset and genuine desire to help people succeed. * Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity. * Excellent written and verbal communication skills. * Self-motivated and able to work independently while contributing to a collaborative team environment. * Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, ora related field. * 1-3years of experience ina technicalsupport, customer-facing technical, or related role. Nice to Have: * Experience with industrial software, SCADA, data historians, or operational technology (OT) environments. * Familiarity with SQL, scripting languages, or developer technologies (APIs, web services). * Additionallanguage skills, specifically Spanish, Portuguese, or French. * Experience mentoring or training others in a technical environment. ## Description * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands-on experience. * Own and drive resolution of complextechnical issues for customers remotely (phone, email, web) and on-site as needed, serving as a trusted technical advisor for their environments. * Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer. * Teach customers how to maximize the value of our software as an instructor for public training classes. * Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions. * Join customer meetings alongside other functions (Sales, Product, Services) toprovidetechnical advice, guidance, andescalationleadership. * Collaborate cross-functionally with Product, R&D, and Services teams to deliver and continuously improvethe customerexperience. * Take ownership of projects or processes within the support organization,identifyingand implementing improvements that enhance team performance and customer outcomes. * Continuously deepen your technicalexpertiseacross the AVEVA software portfolio and related industry technologies. ## Related Videos - [JavaScript? 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