> Markdown version of [/jobs/ext/248554-ems-software-trainer](https://www.wearedevelopers.com/jobs/ext/248554-ems-software-trainer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EMS Software Trainer - **Company:** NINETH BATEN LLC - **Location:** United States (Remote available) - **Salary:** $43,000.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, JIRA, Software as a Service, Microsoft Office, Microsoft PowerPoint, Software Engineering, Virtual Learning Environments - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25fa2446d3df466f ## About the Role Do you have experience in Zoom?, * 5+ years of experience in Emergency Medical Services (required) * Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred * Strong presentation, communication, and relationship-building skills * Proven ability to manage multiple priorities in a fast-paced environment * Experience in training, customer service, or client-facing roles (2+ years preferred) * Ability to confidently engage with stakeholders at all organizational levels * Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software * Exceptional written communication and creative writing skills with the ability to simplify complex topics * Willingness to travel for conferences and industry events (1-4 per year) * Self-starter mindset with strong organizational and problem-solving skills in a remote environment Bonus Skills (Not Required, But Nice to Have) * Experience with software demonstrations or SaaS platforms * Familiarity with CRM analytics and reporting * Experience managing webinars or virtual learning environments * Background in process improvement or training development Tools & Platforms You'll Use * CRM platforms * Jira * Zoom and virtual training tools * Microsoft Office Suite (PowerPoint, Excel) ## Description At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you'll do more than deliver training-you'll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day. We're looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences. In this role, you'll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product. If you're looking for a role where you can influence how clients learn, adopt, and succeed with software-not just follow a script-this is the opportunity for you. What You'll Do Deliver impactful training and client experiences * Lead engaging virtual training sessions that build client confidence and product expertise * Guide new clients through onboarding with a thoughtful, structured approach * Present webinars that highlight key features and industry-relevant topics Build strong client relationships * Develop deep understanding of client operations, goals, and challenges * Act as a trusted advisor-anticipating needs and delivering solutions * Ensure every interaction leaves clients feeling supported, empowered, and valued Leverage industry insight * Use your EMS experience to connect with clients and communicate effectively * Translate real-world workflows into meaningful software use cases * Gather feedback from clients and advocate for improvements Collaborate and contribute internally * Partner with internal teams to improve training processes and client experience * Use tools like CRM and Jira to track progress, client engagement, and initiatives * Create polished, engaging written content with a strong attention to tone, clarity, and storytelling-whether developing client communications, updating manuals, or explaining complex workflows * Maintain accurate training records and client documentation Represent Ninth Brain in the industry * Travel to 1-4 healthcare industry-specific conferences per year * Engage with clients and prospects while representing the brand * Build relationships with industry leaders, partners, and vendors, Training Advocate - You don't just deliver information-you create experiences that help people learn, retain, and apply knowledge. Proactive Problem Solver - You take initiative, anticipate needs, and actively work to improve both training and the client experience. Collaborative Partner - You enjoy working across teams, sharing insights, and contributing to continuous improvement. Strong Written Storyteller - You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)