> Markdown version of [/jobs/ext/248657-network-support-specialist](https://www.wearedevelopers.com/jobs/ext/248657-network-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Specialist - **Company:** Kyndryl, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $79,920.0 - $152,160.0 - **Contract:** Permanent contract - **Skills:** IMac, Backup Devices, Cloud Computing, Computer Networks, Software Debugging, Distributed Systems, Virtual Private Networks (VPN), Network Architecture, Software Engineering, Wide Area Networks, Firewalls (Computer Science), Information Technology, Network Support, Wireless Technologies, Open Network Automation Platform, Cisco - **Published:** May 23, 2026 - **Apply:** https://www.juju.com/job/00000000g1rhdl ## About the Role You're good at what you do and possess the required experience to provide it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Required Technical and Professional Expertise 5 years or more experience supporting RTX or similarly large, complex aerospace or defense enterprise environments with long operational histories. Familiarity with legacy network architectures and incremental modernization efforts. Min 5 years Experience operating within regulated, multi-site, globally distributed environments. Proven ability to navigate account-specific governance, escalation models, and stakeholder dynamics. Ability to quickly build credibility by understanding historical decisions, prior challenges, and existing constraints within the account. Relevant IT service management or networking certifications (CCNP, CCIE, JNCIP, or equivalent) Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless) || US Restricted Preferred experience *Cisco certified *Experience with network automation/scripting ## Description As technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Hate organising your photos? 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