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# IT operations coordinator

- **Company:** Service Box Group Limited
- **Location:** Brighton and Hove, UK
- **Salary:** £35,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, IT Management, Information Technology Operations
- **Published:** August 24, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=37f7fd032bc13ac7

## About the Role

Essential Experience & Skills:

· Proven IT service delivery or IT operations coordination experience, ideally ITIL-aligned

· Strong organisational skills and comfort running structured processes day-to-day

· Confidence chairing meetings and building consensus among stakeholders

· Hands-on and detail-oriented-comfortable working directly in ticketing and monitoring tools

· Strong stakeholder management skills and confidence operating face-to-face with the business

· Broad IT literacy to coordinate technical leads and hold suppliers to account

· Experience in a smaller or scaling business preferred

What you won't be doing:

· Line management of technical or delivery staff

· Technical architecture or hands-on engineering work

· Technology strategy or roadmap setting

## Description

We are seeking an experienced IT Operations Coordinator to join our growing business. This is a full-time, onsite role based in Central Brighton that offers the opportunity to make a real impact on our organisation's IT service delivery.

You will own the day-to-day running of IT across service and change management, working hands-on with our service desk, managing our change backlog, and coordinating with technical leads and external partners to keep our IT operations running smoothly.

About the role:

This is a hands-on coordination role, not a people-management position. You will report to the IT Leadership Team, who retain overall IT management and strategic oversight. Your day-to-day focus will be on:

Service Management & Daily Operations

· Own the service desk: ensure it's being used effectively and processes are followed

· Run daily operational health checks (exception reports, logs, monitoring alerts, batch job confirmations)

· Review and maintain the service desk process, ensuring stakeholder communications are in place

Coordination & Stakeholder Management

· Coordinate day-to-day with technical leads and external partners

· Be the key point of contact for the business on IT matters

· Manage supplier relationships and escalations effectively

Asset & Process Management

· Own and maintain the asset register (hardware, software licenses, monitoring)

· Manage the starter/leaver process

· Coordinate IT documentation and help design processes appropriate to our size and maturity

Change Management

· Run the change intake process and manage the change backlog

· Chair the change prioritisation meeting and bring stakeholders to alignment

· Monitor change delivery with technical teams and suppliers


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