> Markdown version of [/jobs/ext/2486618-technical-services-engineer](https://www.wearedevelopers.com/jobs/ext/2486618-technical-services-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Engineer - **Company:** Tela Technology - **Location:** Glasgow, UK (Remote available) - **Experience:** Experienced - **Salary:** £35,000.0 - £38,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Routing, Performance Tuning, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Routing & Switching, Network Server - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=777ea13ab60e38f3 ## About the Role We're looking for an experienced infrastructure Engineer, ideally with MSP or multi-customer experience, who has a particular strength or passion for networking. You'll be confident troubleshooting network and infrastructure issues, working independently and communicating effectively with both technical and non-technical customer contacts., * Proven hands-on experience designing, implementing, and supporting enterprise network infrastructure. * Strong knowledge of LAN, WAN, WLAN, TCP/IP, routing, and switching technologies. * Experience managing network security solutions including firewalls, VPNs, and access control. * Demonstrable expertise in network troubleshooting, performance optimisation, and root cause analysis. * Experience delivering network projects, upgrades, and infrastructure improvements. * Relevant networking certifications such as CCNA, CCNP, WatchGuard or equivalent are desirable. * Experience in deployment and management of Microsoft Hyper V servers. Relevant certifications are welcome, but practical experience and technical ability are more important., * Do you have experience of supporting end users with o365 products?, * IT support in a Managed Service Provider environment: 2 years (required) ## Description You will focus on supporting a key Tela customer (approx. 80% of time) through their continued growth, acquisition and projects; with the remaining time supporting the service desk and active tickets. You'll troubleshoot complex technical issues, attend customer sites, support infrastructure projects and work closely with our sales and technical teams. Technically, this is a varied role combining networking, infrastructure, customer-facing work, project delivery and 2nd line/escalation support. Key Responsibilities * Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, routing, switching, VPNs and firewalls * Support Microsoft 365, cloud and wider infrastructure technologies * Attend customer sites for installations, projects and break-fix work * Take ownership of technical issues through to resolution * Provide technical input and support for customer projects and solutions * Work with sales teams to provide technical advice and customer guidance * Provide 2nd-line/escalation support across a range of customer environments, This is a hybrid role based from our Glasgow office Tuesday-Thursday, with remote working and customer-site visits as required (approx. once a week) A full UK driving licence is essential, a company van will be provided for site visits. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)