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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite Engineer - **Company:** Advania UK - **Location:** London, UK - **Experience:** Experienced - **Salary:** £55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Windows PowerShell, Remote Access Technology, Microsoft SharePoint, Wireless Networks, Cloud Platform System, Microsoft Power Automate, Firewalls (Computer Science), Microsoft InTune, Wireless Technologies, Hardware Infrastructure - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=bf1a908eea673a5e ## About the Role This role is the primary face of IT within the office and requires regular interaction with senior stakeholders, executives and business leaders. The successful candidate must be able to build trusted relationships, represent the IT function professionally and deliver a high-quality user experience. You will have worked in a SLA-driven support environment before, dealing directly with a range of stakeholders. The right candidate will have the following technical experience: Essential * Microsoft Windows 11 and Windows Server support. * Microsoft 365 administration, including Exchange Online, Teams, SharePoint and Entra ID. * Active Directory administration and troubleshooting. * Microsoft Intune device management. * Device Setups through 'Apple Business Manager' * Desktop, laptop and server hardware support. * Networking fundamentals including DNS, DHCP, VPN and wireless technologies. * Cisco Wireless Technologies * Technical troubleshooting across endpoint, server and cloud environments. * Meeting room, AV and conferencing technology support. Desirable * Azure administration. * Cisco Meraki. * Firewall and VPN technologies. ## Description We are looking for an Onsite Engineer (Level 2) to join our business in London. In this role, you will be dedicated to a single client and will provide a range of software, hardware and network resolutions. You will diagnose technical issues and guide users through step-by-step solutions in a desktop support-based environment. This is a great opportunity to be a technical subject matter expert on a reputable client account., * Act as the onsite IT lead and trusted advisor for users and stakeholders. * Proactively identify trends, recurring issues, and opportunities to improve service quality and user experience. * Drive continual service improvement initiatives through process optimisation and operational efficiencies. * Identify and implement automation opportunities using tools such as PowerShell, Power Automate, and the Microsoft 365 platform where appropriate. * Maintain accurate and comprehensive technical documentation and knowledge articles. * Reduce recurring incidents through root cause analysis and preventative actions. * Work closely with the wider service desk and engineering teams to improve customer outcomes. * Continuously improve processes, standards, and ways of working within the support function. * Demonstrate ownership, accountability, and a proactive approach to delivering exceptional IT support. What Success Looks Like * Build strong working relationships with users, key stakeholders, and the wider support team. * Demonstrate a high level of customer service and become a trusted and visible point of contact within the office located at the 'tech Bar'.. * Successfully take ownership of day-to-day L1 and L2 support activities with minimal supervision. * Consistently meet SLA targets and manage tickets through to resolution. * Maintain accurate, timely, and comprehensive ticket updates, documentation, and time entries. * Follow all BAU, security, change management, and operational processes consistently. * Develop a strong understanding of the client's business, technology landscape, and key stakeholders. * Contribute positively to team collaboration, knowledge sharing, and service delivery objectives. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)