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# Technical Support Engineer

- **Company:** Trinity Managed Services
- **Location:** Great Chesterford, UK
- **Experience:** Experienced
- **Salary:** £26,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Monitoring of Systems, Networking Hardware, Microsoft Office, Remote Access Technology, CompTIA Strata - PC Hardware Technology Engineer, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=6c03250463d8ef74

## About the Role

We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include:

 - Ticket systems and data entry

 - Monitoring systems and remote access

 - Good verbal and written communication skills with a customer focused attitude.

 - PC/Laptop hardware and the ability to identify different components and replace them.

 - Good Microsoft 365 knowledge, including Active Directory, Office, Exchange and Azure

 - Windows operating systems, how to install them and how to troubleshoot most issues.

 - Basic Server and Infrastructure knowledge

 - Networking and network hardware.

 - At least 3 year of experience working on a helpdesk.

 - Full UK driving license and use of a car when required preferable.

## Description

Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join our 2nd-line help desk team. Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets and deal with escalations within the helpdesk.


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