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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT and Development - **Company:** Gener8 Spaces Ltd - **Location:** Padiham, UK - **Experience:** Expert - **Salary:** £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Asana, Audio Video Distribution, Business Software, System Configuration, Desktop Computing, Network Troubleshooting, Project Management Software, Networking Basics, PRINCE2, Software Engineering, Systems Integration, Virtual Local Area Networks, Wireless Networks, Computer Network Technologies, Peripherals, Information Technology, Laptops - **Published:** August 24, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=38c60866ee0d0188 ## About the Role * Proven experience in a senior IT support or IT technician role. * Strong Audio Visual (AV) knowledge and experience is desired. * Experience configuring and supporting projectors. * Experience calibrating projectors and AV equipment to achieve optimal room performance. * Strong troubleshooting skills across both IT and AV environments. * Excellent knowledge of Windows operating systems, Microsoft 365 and networking fundamentals. * Excellent communication and customer service skills. * Ability to work independently and manage multiple priorities. * Demonstrable experience managing technical projects through to delivery, covering both software and hardware. * Confident coordinating multiple stakeholders, suppliers and internal teams across several concurrent projects. * Strong organisational and documentation skills, with the ability to track project progress and report on status. * Full UK Driving Licence (essential) with willingness to travel to customer sites. Desirable Skills & Experience * Previous experience installing AV systems or working alongside AV installation teams. * Understanding of AV signal flow, cabling, room commissioning and system integration. * Experience building custom desktop PCs and workstation hardware. * Knowledge of Teams Rooms, Zoom Rooms or other unified communications platforms. * Experience with ClickUp or similar project management software. * Formal project management training or certification such as PRINCE2, APM or Agile. * Experience managing software development or deployment projects alongside hardware delivery. * Networking knowledge including switches, VLANs and wireless infrastructure. ## Description Gener8 is looking for an experienced and proactive Senior IT & Projects Engineer to join our growing IT team. This hands-on role is ideal for someone with a strong background in both IT support and Audio Visual (AV) technologies who enjoys working across a variety of customer environments. You will be responsible for providing advanced technical support, configuring and maintaining IT and AV equipment, and supporting both internal users and external customers. A key aspect of the role involves attending customer sites after AV systems have been installed to commission equipment, configure systems, calibrate projectors and displays, test room functionality, and ensure spaces are fully operational and performing to the highest standard. While you will not routinely be responsible for the physical installation of AV equipment, a solid understanding of AV installations, signal flow, and room setup is highly desirable and will be a significant advantage when diagnosing issues, commissioning systems, and supporting customers. LED experience would also be a benefit. The successful candidate will also assist with hardware builds, device deployments, and support the ongoing management of our BLIS platform and internal IT infrastructure. You will also take ownership of the project management of internal IT projects and of client-facing software and hardware deliveries, planning and scheduling work, coordinating internal teams and suppliers, tracking progress and keeping customers and stakeholders informed from initial scoping through to handover and sign-off. As the role includes regular travel to customer sites for commissioning, support and maintenance visits, a full UK driving licence is essential. Key Responsibilities IT Support * Provide second and third-line technical support for internal users and external customers. * Diagnose and resolve hardware, software and network issues. * Install, configure and maintain desktops, laptops, mobile devices and peripherals. * Support Microsoft Windows environments, Microsoft 365 and business applications. * Escalate and resolve complex technical issues while maintaining excellent customer service. Audio Visual (AV) Support & Commissioning * Attend customer sites following AV installations to configure, test and commission spaces. * Configure, align and calibrate projectors to ensure optimum performance. * Verify that installed AV systems are fully operational and meet customer requirements. * Diagnose and resolve AV hardware, connectivity and configuration issues. * Carry out preventative maintenance, software updates and performance checks on AV systems. * Provide user guidance and technical support on installed AV equipment where required. Hardware & PC Builds * Build, configure and deploy desktop PCs and workstation hardware where required. * Upgrade and repair existing hardware including memory, storage and other internal components. * Prepare and configure devices for deployment. * Maintain accurate hardware inventory and asset records. Project Management * Take ownership of internal IT projects from initial scoping through to delivery, completion and sign-off. * Manage client-facing software and hardware projects, coordinating timelines, resources, deliverables and budgets. * Maintain project plans, schedules, task status and supporting documentation in ClickUp. * Work with sales, software, installation and support teams to ensure projects are delivered to time, cost and specification. * Track hardware requirements, procurement and supplier lead times to prevent delays on site. * Act as a technical point of contact for customers throughout the project lifecycle, providing regular progress updates. * Manage risks, dependencies and change requests, escalating issues to the IT Manager where appropriate. * Carry out project handover to support and produce post-project documentation and lessons learned. Site Visits & Customer Support * Travel to customer sites to commission systems, carry out maintenance, troubleshoot issues and provide technical support. * Build strong relationships with customers by delivering a professional and high quality service. * Produce commissioning reports and installation sign-off documentation where required. * Work closely with installation teams and project managers to ensure successful project completion. Essential Skills & Experience, At Gener8, you'll work with a wide range of modern IT and AV technologies, supporting customers through the commissioning, optimisation and ongoing support of innovative meeting spaces and technology solutions. While this isn't a hands-on installation role, your AV expertise will play a vital part in ensuring every system performs flawlessly, and previous installation experience will be highly valued. You will also have genuine ownership of projects, taking them from scoping through to a successful handover for both our internal teams and our customers Pay: £35,000.00 per year ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [You’re a great coder? 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