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# Technology Support Analyst

- **Company:** Abp
- **Location:** Southampton, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Azure, Microsoft Office, Virtual Desktops, Deployment Automation
- **Published:** August 13, 2026
- **Apply:** https://careers.abports.co.uk/talentcommunity/apply/1425525433/?locale=en_GB

## About the Role

* Proven experience in IT support or a strong customer service background with technical aptitude.
 * Excellent communication and problem-solving skills.
 * Comfortable using tools like:
 + Active Directory
 + Azure Virtual Desktop
 + Office 365
 + Windows Autopilot
 + Microsoft Teams
 + iOS and Android devices
 * A proactive, team-oriented mindset with a passion for delivering high-quality service.

## Description

* Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
 * Provide technical guidance and mentoring to Service Desk colleagues.
 * Troubleshoot and document technical issues, escalating when necessary.
 * Monitor system alerts and perform daily checks to ensure operational continuity.
 * Communicate effectively with colleagues, suppliers, and customers.
 * Contribute to service improvements and uphold digital safety and security.
 * As the face of our IT team, you will provide customer service and provide support to end users and guide them through the full lifecycle of their IT requests.


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