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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - FTC 23 months - **Company:** Algeco - **Location:** Stockton-on-Tees, UK (Remote available) - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Business Software, Microsoft Outlook, Computer Networks, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Remote Access Technology, Software Engineering, Data Logging, Computer Equipment, Information Technology - **Published:** August 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=3907928afef97cf3 ## About the Role * Excellent written and verbal communication skills. * Strong team player with a collaborative mindset. * Able to manage multiple tasks and prioritise effectively. * Calm, professional, and solutions focused under pressure. * Customer centric, intuitive, and proactive in delivering a high-quality user experience. * Keen to identify and drive process improvements. Work Experience: * Previous Helpdesk (telephone support) experience. * Experience of using call logging software. * Strong knowledge of Microsoft based operating systems with emphasis on Windows 11. * Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation). * Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. * Basic understanding of PC hardware set-up and configuration. * MCP certification would be desirable. * Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service. * Capability to manage several tasks in parallel whilst working in a team. * Experience of mobile devices and MDM solutions (Android and Apple). ## Description The Service Desk Analyst provides 1st and 2nd line technical support to Modulaire London HQ users and Algeco UK colleagues. The role delivers high-quality assistance across hardware, software, and modern workplace tools via phone, email, in-person support, and remote access. This position is customer-focused, proactive, and central to ensuring a seamless IT experience for all users. WHAT WE DO, * Deliver a high standard of customer service for all IT support * Take ownership of incidents and requests, ensuring timely resolution and clear communication throughout. * Log and manage all tickets within the service management system, maintaining accurate and detailed records. * Diagnose and resolve hardware and software issues for laptops, desktops, mobile devices, and business applications. * Provide hands-on support for London HQ users, including meeting room technology, onboarding, and device setup. * Escalate complex issues to specialist teams where * Coordinate with external suppliers when issues require third-party * Support users with training, guidance, and best-practice advice on IT tools and * Perform administrative tasks including ticket analytics, reporting and contributing to asset management. * Identify recurring issues, propose improvements, and contribute to root-cause * Ensure compliance with IT policies, security standards, and SOX ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)