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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Manager - **Company:** Astrolab Inc. - **Location:** Hawthorne, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $152,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Cloud Computing, Collaborative Software, Cyber Security, IT Management, Information Technology Operations, Enterprise Software Applications, System Availability, Software Troubleshooting, Information Technology, Network Server - **Published:** May 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b331f5f46fcc40fd ## About the Role Do you have experience in Stakeholder relationship building?, * 10+ years of experience in Information Technology * Prior experience managing or leading IT projects * Foundational leadership or team lead experience (formal management a plus) * Experience working in an aerospace, manufacturing, or other regulated environment * Strong understanding of IT infrastructure (servers, networking, cloud, endpoints) * Experience with ITSM tools (Jira) and processes (incident, change, request management) * Hands-on experience with Audio/Visual (A/V) technologies * Strong troubleshooting and problem-solving skills * Excellent communication and stakeholder management skills ## Description Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity's presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team., Astrolab is looking for a hands-on IT Manager to support and execute our technology strategy in a fast-paced aerospace environment. This is an entry-level management role designed for a seasoned IT professional with 10+ years of experience and prior lead and/or supervisory experience who is ready to step into leadership. The role is responsible for delivering reliable IT operations, managing projects, and supporting business-critical systems. This role will partner closely with senior IT leadership to ensure secure, scalable, and efficient technology services across the organization., * Support day-to-day IT operations including infrastructure, endpoints, networking, and enterprise applications * Partner up with Cybersecurity team to maintain all company endpoints * Ensure high availability, performance, and security of IT systems * Assist in implementing IT policies, standards, and procedures * IT Service Management (ITSM) * Support and improve ITSM processes (incident, request, change, and problem management) * Drive adoption of ITIL-aligned best practices * Monitor service metrics and help improve SLA performance * Audio/Visual (A/V) Systems * Oversee conference room technology, collaboration tools, and digital signage * Ensure reliable A/V experiences for meetings, executive presentations, and events * Troubleshoot and coordinate upgrades or deployments * Aerospace / Regulated Environment Support * Operate within a regulated environment (e.g., ITAR/EAR, CUI considerations) * Support compliance and security initiatives aligned with frameworks such as NIST * Assist with audits, documentation, and vendor reviews * Leadership & Team Support * Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for complex technical issues * Foster a customer-focused IT culture, Having a strong, inclusive, and inspired team is essential to accomplishing our bold mission. Employees are our biggest asset, and we are deeply committed to them and our values. At Astrolab we… Demonstrate and inspire trust. Interactions are direct, honest, and respectful. We are fair and transparent with what we do and why. Thrive in balance. Balance gives us perspective and keeps us motivated and inspired. We commit to rewarding work and a fulfilling personal life. Seek diverse perspectives. We ask questions, engage in productive debate and offer alternatives to ensure our solutions and products are robust and a reflection of our collective best. Move with purpose. Quality and reliability are accomplished through efficient ideation and iteration. We act with a sense of urgency and deliver what we promise, always with the big picture in mind. Make an impact. We intentionally move our community and industry into the future through our work, practices, and actions. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Webinars for Programmers to Stay Updated](https://www.wearedevelopers.com/magazine/351-it-webinars-for-programmers-to-stay-updated)