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# Bilingual Help Desk Representative

- **Company:** TEKSYSTEMS INC.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $44,720.0
- **Contract:** Temporary to permanent
- **Skills:** Databases, Desktop Computing
- **Published:** August 7, 2026
- **Apply:** https://www.phoenixjobs.com/job.asp?id=3355965587&tx=KR10201LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

The ideal candidate is bilingual in Spanish, customer-focused, detail-oriented, and comfortable handling a variety of service-related requests in a high-volume contact center environment., * Bilingual in Spanish (verbal and written communication)

 * 2+ years of experience in a contact center, customer service, or call center environment
 * Strong technical aptitude and troubleshooting abilities
 * High School Diploma or GED
 * Excellent communication, organizational, and time management skills
 * Ability to remain calm and professional in fast-paced situations
 * Proficiency with computers and database systems
 * Preferred
 * Insurance industry experience
 * Associate degree
 * Experience with upselling or cross-selling products and services
 * Supplemental insurance knowledge or licensing

## Description

We are seeking a Bilingual Customer Service Representative to join a fast-paced customer support team within the insurance industry. This role serves as a key resource for field sales agents and customers by providing product information, resolving service inquiries, assisting with basic technical troubleshooting, and delivering an exceptional customer experience., * Provide outstanding customer service and support to agents and customers through phone and email interactions.

 * Assist field sales representatives with insurance product information and policy-related questions.
 * Handle escalated customer service inquiries while maintaining professionalism and accuracy.
 * Support new business, underwriting, claims, and compensation-related requests.
 * Troubleshoot basic technical issues and guide users through solutions.
 * Maintain quality, productivity, and customer satisfaction metrics while meeting departmental KPIs.
 * Demonstrate empathy, ownership, and strong problem-solving skills when resolving customer concerns.
 * Stay current on products, procedures, and policy guidelines.
 * Collaborate with internal business partners to ensure efficient resolution of customer issues.


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