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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Coordinator, Software Support - **Company:** Cleveland Metropolitan School District (CMSD) - **Location:** Cleveland, OH, United States - **Experience:** Experienced - **Salary:** $61,510.0 - $86,114.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Computing Platforms, System Configuration, Microsoft Office, Service Pack, Single Sign-On, Software Engineering, Product Software Implementation Methods, Software Systems, Software Quality Assurance (SQA), Enterprise Software Applications, Software Security, Information Technology - **Published:** May 15, 2026 - **Apply:** https://clevelandmetroschools.wd1.myworkdayjobs.com/jobs/job/East-Professional-Center/Coordinator--Software-Support_R0021392 ## About the Role * Knowledge in the use of various learning and student management software * Knowledge of system and software quality assurance best practices and methodologies * Knowledge of software security including authentication and Single Sign On (SSO) * Knowledge of Microsoft Office 365 Suite * Knowledge in schools' operations * Strong knowledge of documentation development and time management techniques * Excellent analytical, problem solving and decision-making skills * Strong written and verbal communication skills * Must be able to work independently and within a collaborative team environment * Ability to prioritize multiple tasks and work with end users to meet given goals and objectives * Ability to train team members on software functionality and architecture * A personal sense of accountability around the ultimate success of CMSD transformation Experience * Experience in the use of various learning and student management software * Experience with supporting learning and student management software platforms, e.g., eSchoolPlus, Schoology, Clever, Seesaw, etc. * Experience with providing end-user support using multiple methods (Phone, Chat, Email) * Minimum 2 years of experience with Microsoft Office 365 (Email, Teams) * 2+ years of progressive experience in software systems support * Experience in configuring and creating learning and student management solutions for support and business practices * Experience in developing process documentation * 3+ years of experience in customer service * 2+ years of experience with enterprise-level software implementation, support, and integration, * Bachelor's degree in information technology, management information systems, computer science, or a combination of education and experience equivalent to a bachelor's degree ## Description The Software Support Coordinator is responsible for the management and support of various enterprise software platforms. This responsibility will include providing implementations, upgrades, and support of the District's core learning and student management software platforms. In this role, the Software Support Coordinator will support software configurations for the purpose of school autonomy using software best practices methodology, software product guidelines, and standards. In addition, the Software Support Coordinator will regularly collaborate with end-users, IT teams, and software technical support teams to deliver solutions that advance CMSD's goals and objectives., * Provide technical support for various learning and student management software platforms * Perform configuration changes, and monitor schools' related software solutions * Monitor all learning and student management software-related update synchronization jobs and tasks * Serve as liaison between end-users and vendor technical support personnel to resolve issues * Coordinate testing and implementation of periodic software releases and software patches * Review software Release Notes in advance to prepare end-users for changes and assist in updating documentation and communicating changes * Document solutions to errors on software applications in accordance with development standards and procedures and maintain documentation in the service catalog * Participate in the creation of software support guidelines and standards * Participate in project management and design process for software platforms * Remain current on software application trends and development and delivery methods * Perform on-call support as defined by management * Perform other related duties as assigned., The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Expected moving, walking, and standing consistent with office and school environments and occasionally lifting up to 15 pounds * While performing the duties of this job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; and reach with hands and arms * The employee is frequently required to talk and/or hear. * Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. * While performing the duties of this job, the employee is exposed to normal office and school environments. * Some travel may be required for training/meetings ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [SSO with Ethereum and Next JS](https://www.wearedevelopers.com/videos/288-sso-with-ethereum-and-next-js) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Role of Mentorship in Developer Growth](https://www.wearedevelopers.com/magazine/564-the-role-of-mentorship-in-developer-growth)