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# Associate Technical Support Analyst

- **Company:** Forest
- **Location:** London, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Software Debugging, JSON, YAML, Bug Reporting, Webhooks
- **Published:** August 27, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5638c88570a5b03e

## About the Role

* Sharp attention to detail. You notice the thing everyone else scrolled past
 * Honest. If something's broken, half-checked, or you're not sure, you say so
 * Hard-working and reliable.
 * Comfortable with technical concepts. You don't need to code, but you should be able to read logs, understand API responses, and talk to engineers without translation
 * Clear written communication.
 * Good communication skills. You'll need to interact with non-technical stakeholders and explain to them the status of different bug reports.
 * Genuine problem-solving instinct. You want to know why something broke, not just that it did
 * You'll need to hold several threads at once and know when something's urgent versus when it can wait. We'd rather you push back and ask a hard question than quietly guess., * Experience working with and debugging APIs and Webhooks (JSON,YAML).
 * Some experience with Data Analysis
 * Experience using AI on a user level
 * Past experience with writing clear tickets with Linear or a similar issue tracker
 * Some exposure to customer or technical support

## Description

* Triage incoming bug reports: reproduce, check severity, spot duplicates
 * Write clear tickets: steps to reproduce, expected vs actual behaviour, environment details, screenshots or logs where relevant
 * Assist with the beta group (Forest Explorers): onboarding, communication, chasing feedback, flagging when engagement drops, triaging issues
 * Communicate with the Customer Support team when users need escalation
 * Provide first-line technical support to riders and internal teams when issues come in, escalating to the QA Lead when needed
 * Spot patterns across reports that might point to a bigger underlying problem
 * Keep documentation and known-issue lists up to date
 * Assist in monitoring app metrics in Production, We love spending time in the office together, with 4 days a week in our office and 1 day a week working from home.


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