> Markdown version of [/jobs/ext/2488602-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/2488602-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Zilch - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Business Software, Automation of Marketing, SQL Databases, Workflow Management Systems, Amazon Connect, Datadog, Scripting, Outsystems, Zapier, Low-code, Nintex - **Published:** August 27, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=3c5df531a568278f ## About the Role * Proven analytical skills and ability to problem solve. * Understanding of business applications and processes; proven track record in supporting the business' usage of those. * Understanding of APIs and integrations. * Ability to learn new concepts and applications quickly by getting stuck in. * Proven ability to implement best practice processes and application usage. * Ability to manage their own work pipeline as well as work as a part of a team, taking initiative to fit in with how we work. * Practical experience with AI and prompting techniques - building AI-assisted workflows or automations, not just an interest in the space. * Good understanding of change management, testing, UAT and release validation. * Ability to explain technical concepts to non-technical stakeholders, and vice versa. * Strong awareness of data security best practices. Bonus Skills: * Experience working in or supporting Operations/Customer Service teams. * Experience supporting Intercom or similar customer service platforms. * Experience implementing and supporting business applications such as CRM and ERP systems. * Experience supporting telephony systems (like Aircall, Amazon Connect, Ujet). * SQL and/or Python scripting. * Usage of low-code integration/automation platforms like n8n, Zapier, Workato, Hightouch, OutSystems. * Exposure to workflow management systems. * Familiarity with AWS and Datadog (or similar cloud/monitoring tooling). ## Description * Working closely with other teams to understand their application needs, help them select best platforms, provision and support them. * Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform. * Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds. * Building relationships with our application suppliers, working with them to resolve bugs and request new features. * Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas. * Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way. * Working with our data to ensure we store and process information securely and effectively. * Working in an agile environment on systems which are critical for our customers. * Assist in ad-hoc technology support and technology related duties. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)