> Markdown version of [/jobs/ext/2488611-it-specialist-1st-2nd-line-it-support-4-day-working-week](https://www.wearedevelopers.com/jobs/ext/2488611-it-specialist-1st-2nd-line-it-support-4-day-working-week). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist (1st & 2nd Line IT Support) - 4 Day Working Week - **Company:** Code 56 - **Location:** Derby, UK (Remote available) - **Salary:** £26,000.0 - £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Backup Devices, Debian Linux, Virtual Private Networks (VPN), Linux Distribution, Windows Servers, Wi-Fi Technology, Internet Protocol Telephony, Microsoft InTune, Deployment Automation - **Published:** August 26, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4513c634cf2e2504 ## About the Role You should have experience in similar IT Support roles and be confident dealing with customers and responding to a wide range of IT support scenarios. As a front-line role, your customer service and communication skills need to be one of your strengths. Your experience should include knowledge of a mixture of the following: * Diagnosing hardware issues * General troubleshooting strategies * Microsoft 365 (namely User & Billing Administration and Entra ID Administration) * Windows & Mac Operating Systems * Networking (namely LAN and WiFi) * Backups Experience working at an MSP, or with any of the following tools, is not required but would be advantageous: * Windows Server Operating Systems * Active Directory * Debian (or other Linux distributions) * Deeper Networking experience (WAN, VPN, Firewalling, etc.) * Deeper M365 experience (Intune, Autopilot, etc.) * VoIP systems Training and development will be provided to help strengthen your experience. Personality You love finding solutions to problems & challenges and have a thirst for knowledge. You're always looking for ways to improve things, and you're not afraid of asking when you don't understand something. You know perfect doesn't exist; instead, you set your bar high & adopt an attitude of continuous improvement. You're someone people come to for help. You love it. It doesn't sit right with you when you can't help someone, even if that's just putting them in touch with someone who can. You're driven and ambitious to make progress in your career. You're keen to learn more about how you can use your skills & technology to help enable other businesses to achieve their goals. ## Description You will be joining a small team (joining a team of 3, making us a team of 4) as such, you won't "just be a techie". The whole team is customer-facing, and everyone gets involved in all aspects of the business; helping with things like sales questions, writing up quotes, writing blogs and updating our social media accounts where it makes sense. Our roles are structured to make sure that, at any level, we understand the business impact we have when we help our customers. You need to be comfortable communicating with people at all levels. You'll be working on your own in our office one day, and then as part of a team of 40 at a customer's site the next. You'll be supporting our customers remotely and on-site, so you'll need a full driving license and your own transport (mileage will be paid at the full HMRC amount). During your probation period, you'll be primarily working from the office in Derby (parking will be provided at no cost to you), but going forward you will be able to work from home. All the equipment for your home working station will be provided for you by the company. Please be aware that given the nature of our work, you may still need to travel to a customer site when you're working from home (and at short notice). Working Hours We are currently trialling a 4-day work week, and it's looking positive. The salary posted and agreed will be in full (to be clear, it will NOT be pro-rata). There will be circumstances where you'll be required to work a 5-day week as part of your salary to cover other team members and for projects. These will be kept to a minimum and arranged as early as possible with you. Your specific 4-day week pattern will be agreed with you before you join us and will be between 09:00 - 17:00 Monday to Friday. Progression We're keen for you to take on more responsibility at the right pace and be rewarded for it. Your development plan will cover things like: * Qualifications & Self-learning initiatives * Quality Control & Customer Feedback * Ownership & Self-started responsibilities * Work Ethic & Attitude ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)