> Markdown version of [/jobs/ext/2488842-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2488842-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** wavenet - **Location:** Shirley, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Batch Files, Microsoft Online Services, Configuration Management Databases, Cyber Security, Domain Name System (DNS), Virtual Private Networks (VPN), Knowledge Management, Office Suite, Windows PowerShell, Microsoft SharePoint, Software Engineering, TCP/IP, Scripting, Internet Protocol Telephony, User Accounts - **Published:** August 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=320264bbb9609e0b ## About the Role Essential skills and experience * Proven experience in IT support, helpdesk, or similar technical support role (minimum 2 years) * Strong proficiency with Microsoft Windows (10/11) and Office applications * Hands-on experience with Microsoft 365, Active Directory, and Exchange Online administration * Practical knowledge of network basics and connectivity (TCP/IP, DNS, VPN) * Experience using IT service management (ITSM) or helpdesk ticketing systems * Solid understanding of cybersecurity principles and IT security best practices * Excellent communication skills, able to explain technical issues in plain language Desirable skills * Experience supporting macOS and iOS devices * Knowledge of mobile device management (MDM) platforms * Familiarity with VoIP systems and telephony support * Basic scripting or automation knowledge (PowerShell, batch files) * Experience with IT asset management or CMDB systems * CompTIA A+, Microsoft certifications (MCSA, AZ-900), or equivalent qualifications ## Description We're looking for a proactive, collaborative IT Support Engineer to join our Internal IT Team in Solihull. You'll be the trusted technology partner for our teams, ensuring they have the technical support they need to do their best work. If you thrive on problem-solving, enjoy helping colleagues overcome technical challenges, and want to work in a fast-paced, supportive environment, this role could be ideal for you., * Provide second line technical support via phone, email, and in-person, responding promptly to service desk tickets * Diagnose and resolve hardware and software issues for Windows and macOS environments * Manage and maintain user devices, laptops, mobile devices, and peripherals across the organisation * Set up, configure, and support new equipment; onboard new users and configure their access * Administer user accounts, permissions, and access controls in Active Directory, Microsoft 365, Exchange Online, Teams, and SharePoint * Perform regular system maintenance, apply patches, and manage software updates * Ensure compliance with IT security policies, procedures, and best practices * Escalate complex issues appropriately to senior team members or external vendors * Document issues, resolutions, and improvements in knowledge management systems * Collaborate with the wider IT team to improve processes and user experience * Customer-focused mindset: you see IT support as a service and take pride in colleague satisfaction * Problem-solver: you approach issues methodically and aren't afraid to dig deeper or ask for help * Team player: you collaborate well with colleagues and escalate appropriately * Organised and reliable: you manage your workload effectively and follow through on commitments * Learner: you stay curious about technology and are eager to develop new skills * Security-conscious: you understand the importance of information security and compliance ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Migrating from COBOL with AI: A Moonshot Demo](https://www.wearedevelopers.com/videos/1531-migrating-from-cobol-with-ai-a-moonshot-demo) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)