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# Technical Support Engineer

- **Company:** Eaton Corporation
- **Location:** Arden, NC, United States (Remote available)
- **Salary:** $69,000.0 - $101,000.0
- **Contract:** Permanent contract
- **Skills:** Programming Tools, Web Browsers, Mobile Application Software
- **Published:** August 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e5e49895723c2e1

## About the Role

* Associate's degree or higher from an accredited institution

 * Minimum of 1 year of customer service experience

 * Minimum of 1 year of residential wiring and electricity experience, * Bachelor's degree in Electrical Engineering from an accredited institution

 * 2 years' experience in technical support, software, or IT, * Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
 * Skills pertaining to hardware troubleshooting i.e. basic understanding of electricity and residential wiring
 * Troubleshooting skills for web browsers and mobile apps
o Know how to use development tools to determine server issues or client issues

 * Communication skills
 * Self-management skills
 * Customer service skills
 * Able to work well with people across multiple functions
 * Organized, detail oriented and ability to manage multiple priorities
 * Exceptional listening skills and self-motivation are essential
 * Strong analytical and problem-solving skills
 * Ability to make timely decisions when several alternatives are available

## Description

The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products and Wiring Devices. The position includes assisting customers with product selection, troubleshooting, and application assistance., * Provide technical assistance for Eaton's digital products

 * Develop, modify and troubleshoot digital products.
 * Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
 * Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
 * Manage daily phone, chat, and email activity.
 * Effectively communicate product value proposition and product line strategies.
 * Make recommendations for product enhancements.
 * Participate in the development and maintenance of product support resources.
 * Participate on teams to enhance team performance and drive process improvement., * Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.


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