> Markdown version of [/jobs/ext/2490553-program-manager-aws-enterprise-support-s-o](https://www.wearedevelopers.com/jobs/ext/2490553-program-manager-aws-enterprise-support-s-o). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Manager, AWS Enterprise Support S&O - **Company:** Amazon.com, Inc. - **Location:** Arlington, VA, United States - **Experience:** Experienced - **Salary:** $82,700.0 - $129,800.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Scrum Methodology, Runbook - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0217f9900afa06c1 ## About the Role * 3+ years of program or project management experience * 3+ years of defining and implementing process improvement initiatives using data and metrics experience * Experience using data and metrics to determine and drive improvements * Experience working cross functionally with tech and non-tech teams, * 3+ years of driving end to end delivery, and communicating results to senior leadership experience * Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ## Description Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support, delivers customer success throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes. We are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product. This person will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm. They will also bring a sharp eye for automation and AI, constantly identifying which manual processes can be stripped down, automated, or eliminated entirely. The right candidate thrives in ambiguity, moves fast, and knows when to jump in versus when to build a system that handles it. Key job responsibilities This role requires someone who can balance tactical delivery with a forward-looking mindset on AI-driven efficiency. You'll reduce operational drag while maintaining the quality and reliability of WFM product delivery. * Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates. * Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time, * Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage) * Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked * Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate * Build and maintain operational runbooks, process documentation, and automation playbooks * Track and report on delivery metrics, surfacing risks and blockers early to leadership * Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high ## Related Videos - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) ## Related Articles - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)