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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Lead - **Company:** Advania UK - **Location:** London, UK - **Experience:** Expert - **Salary:** £70,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Microsoft Azure, Symantec Backup Exec, Cluster Analysis, Dynamic Host Configuration Protocol, Domain Name System (DNS), Infrastructure as a Service (IaaS), Microsoft Servers, SQL Azure, Platform as a Service (PAAS), Queue Management Systems, Role-Based Access Control, Azure Active Directory, Backup and Restore, Microsoft InTune, Information Technology, Bicep, Terraform, Key Vault, Vmware - **Published:** August 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=a2ec82602327cccd ## About the Role * Proven track record operating in Azure at an advanced level * Experience with Azure deployments using Infrastructure as Code (Terraform and Bicep) * Excellent written and verbal communication and interpersonal skills * Use initiative and creativity to solve more challenging issues. Microsoft Certifications; AZ-104, AZ-204, AZ-300, AZ-301, AZ-305, AZ-400, AZ-500, AI-102 or SC-100 Experience and knowledge in several of the technologies detailed below. * Azure * Azure Entra, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL Server Infrastructure * HP & Dell, Microsoft Server OS through to 2019, VMWare, and AD related aspects of Intune, server rebuilds. * Azure ARC support Backup technologies * VEAAM, Azure Backup, Backup Exec, MABS * Active Directory * DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS ## Description As a Technical Lead , you'll provide technical escalation for the relevant virtual team's technology focus, contributing to improving standards, service evolution, and knowledge enhancement of those within the team. This can include escalation tickets; change requests or projects depending on the requirements of any of our customers., * Delivery of high-quality onsite and remote support on a range of technical incidents and problems across the customers estate * Take ownership of tickets escalated and/or complex tickets assigned to you and manage them through to resolution within SLA. * Collaborate with internal and customer teams to maintain standards and functionality. * Attend customer's UK based offices from time to time depending on service requirements. * Contribute to client and internal Technical Design Architect discussions and table solutions where appropriate. * Troubleshooting and maintaining a wide range of customer IT systems * Ability to handle Major Incidents * Vendor management where required. * Clear timeous stakeholder engagement at all levels across both Advania and customer * End to end Change Management in compliance with customer change process * Initiate, update, approve and maintain knowledge articles. * Involvement in problem management to identify root cause analysis. * Comfortable to work with minimal supervision and with team members that are located remotely. * Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve. * Accurate time booking against support and project tasks. * Work closely with shared and customer teams to share knowledge, support, and mentor colleagues as part of a positive workplace. * Utilise excellent customer service skills and ensure that customer is always kept up to date with progress. * Security first approach to all customer activity and stay up to date and compliant with Advania security policies and practices. * Report potential client facing risks as soon as possible. * Previous experience with Malicious Incidents and the remediation steps that may be required. * Mentoring and guiding junior team members on complex ticket * Participate in customer projects and new service onboarding where appropriate. What Success Looks Like * Maintain positive customer feedback around delivery and stakeholder engagement. * Adherence to telephone etiquette and Advania as well as customer process requirements * Diligence in ticket management (daily client facing updates, correct status, escalation) * Ticket quality score 95% * TTF & TTR score 95%. 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