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# Desktop / Field Support Technician

- **Company:** CYNET SYSTEMS INC.
- **Location:** Watertown, NY, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, System Configuration, Desktop Computing, Network Troubleshooting, Microsoft Office, Network Connections, ServiceNow IT Service Management, Tablet Computers, Microsoft InTune, Usage Tracking, Laptops, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.dice.com/job-detail/ea9b7cf0-3c13-4fd0-8261-f4bf716134ee

## About the Role

* Experience in desktop or field IT support required.
 * Experience supporting Windows 10/11 environments and Microsoft Office 365 required.
 * Experience with IT ticketing systems (e.g., ServiceNow) required.
 * Experience with Azure, Intune, and Active Directory administration preferred.
 * Experience supporting enterprise IT infrastructure including printers, networking, and AV systems preferred., * Strong customer service and communication skills.
 * Ability to work independently and in team environments.
 * Strong troubleshooting and problem-solving abilities.
 * Ability to manage multiple tickets and priorities simultaneously.
 * Flexibility to work in shift-based or on-site support models.
 * Strong attention to detail and documentation skills.

Skills:

 * Windows 10/11 and Microsoft Office 365.
 * ServiceNow or similar ticketing tools.
 * Azure and Intune administration.
 * Active Directory user and group management.
 * Basic LAN/network troubleshooting.
 * Desktop, laptop, and mobile device support.
 * AV and video conferencing support.
 * Hardware installation and troubleshooting.

Qualification And Education:

 * Relevant IT education or equivalent experience preferred.

## Description

* The Desktop / Field Support Technician will provide on-site and remote IT support for end-user devices and infrastructure, including desktops, laptops, mobile devices, printers, network connectivity, and AV equipment.
 * The role involves troubleshooting technical issues, managing service tickets, and ensuring high-quality customer support within defined SLAs., * Provide deskside and field support for desktops, laptops, tablets, smartphones, printers, and related devices.
 * Install, configure, and troubleshoot hardware, software, and operating systems.
 * Support OS imaging, reimaging, and system setup activities.
 * Diagnose and resolve non-recurring technical issues across user environments.
 * Manage and resolve service tickets within SLA timelines.
 * Provide regular updates and communication to end users regarding issue status.
 * Perform basic network troubleshooting and support LAN connectivity issues.
 * Support video conferencing and AV equipment.
 * Maintain asset inventory and perform equipment movement as required.
 * Provide end-user training and guidance on hardware/software usage.
 * Recommend and perform device upgrades where required.
 * Participate in BAU and project-based support activities.


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