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# Production Support Analyst

- **Company:** Vanguard
- **Location:** Manchester, UK
- **Contract:** Permanent contract
- **Skills:** Reliability Engineering, Reliability of Systems
- **Published:** August 7, 2026
- **Apply:** http://www.vanguardjobs.com/job/23669276/production-support-analyst-manchester-gb/?utm_medium=%22mcloud%2Djobads%22&utm_campaign=Default%20Campaign&utm_content=Production%20Support%20Analyst&utm_term=178053

## About the Role

* Previous experience in an Application Support, Production Support, Site Reliability, or Operations-focused role
 * Experience working within ITIL-aligned environments, including Incident, Problem, and Change Management processes
 * Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues
 * Excellent communication skills, with the ability to engage effectively with both technical and non-technical audiences
 * A continuous improvement mindset and enthusiasm for driving operational excellence
 * A collaborative approach and the ability to build strong working relationships across diverse teams and geographies

## Description

As a Production Support Analyst, you'll be responsible for maintaining operational stability while driving continuous improvement across our technology estate.

You'll:

 * Investigate, coordinate, and resolve production incidents across a range of business-critical applications
 * Monitor systems, alerts, and performance metrics to identify issues before they impact users
 * Lead and contribute to root cause investigations, implementing sustainable solutions to prevent recurrence
 * Ensure incidents and service requests are managed effectively within agreed SLAs
 * Communicate clearly and confidently with stakeholders at all levels, providing timely updates during incidents and service disruptions
 * Develop and maintain high-quality runbooks, knowledge articles, and operational documentation
 * Identify opportunities to improve system reliability, automation, monitoring, and support processes
 * Build strong relationships with business partners, vendors, and technology teams across multiple regions
 * Contribute to resilience initiatives, continuous improvement programmes, and wider team projects

What it takes

We're looking for someone who combines technical curiosity with a proactive, customer-focused mindset.


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