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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** North Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $70,720.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Cloud Computing, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Servers, Networking Basics, Remote Desktop Services, Software Deployment, TCP/IP, Wireless Access Point, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Software Troubleshooting, Peripherals, Deployment Automation, User Administration, Servicenow
- **Published:** August 2, 2026
- **Apply:** https://www.dice.com/job-detail/1ceefb07-c261-4761-a9e3-3ba4d44e6c10

## About the Role

* 2-4 years of desktop support or help desk experience.
 * Strong experience supporting Windows 10 environments.
 * Hands-on experience troubleshooting Microsoft 365 (O365) applications.
 * Experience supporting Microsoft Teams.
 * Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent customer service and communication skills.
 * Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

 * Experience with Active Directory user administration.
 * Experience with desktop imaging and deployment tools.
 * Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
 * Knowledge of Windows 11 support and migration activities.
 * Experience supporting hybrid or cloud-based Microsoft environments.

## Description

We are seeking a Desktop Support Technician with 2-4 years of experience providing end-user technical support in a Microsoft environment. This individual will be responsible for troubleshooting hardware, software, and connectivity issues, supporting Microsoft 365 applications, and ensuring a positive user experience through timely issue resolution and excellent customer service., * Provide onsite and remote desktop support for end users.

 * Troubleshoot and resolve Windows 10 operating system issues.
 * Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other O365 services.
 * Diagnose and resolve Microsoft Teams collaboration, connectivity, and performance issues.
 * Install, configure, and maintain desktop and laptop hardware, peripherals, and software.
 * Respond to and resolve incidents and service requests through the IT ticketing system.
 * Perform user account administration and basic system configuration tasks.
 * Assist with workstation deployments, hardware refreshes, imaging, and software installations.
 * Troubleshoot basic networking issues, including connectivity, DNS, DHCP, VPN, and wireless access.
 * Document support activities, resolutions, and procedures to maintain accurate records.
 * Escalate complex technical issues to appropriate teams when necessary.


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