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# Helpdesk Technician

- **Company:** Vaughn Construction
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Software Applications, VoIP, Information Systems, Domain Name System (DNS), Networking Hardware, IP Addressing, Office Suite, Enterprise Software Applications, Information Technology
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=72084f84d3f0ce16

## About the Role

* Highschool Diploma with Information Technology specific training or exposure.
 * Must have a clean and valid Driver's License and a personal vehicle
 * Position may involve occasional travel, mostly driving

Knowledge, Skills and Abilities

 * Good understanding of PCs, office network devices such as printers, scanners, VOIP phones, etc.
 * Basic understanding of networking (IP Addresses, DNS, etc.)
 * Good communication skills
 * Ability to deal with vendors and push open items to completion
 * Exposure to Audio-Visual systems is a plus

## Description

Configures PCs, VOIP phones, iOS devices, network devices. Works with vendors to maintain the devices. Responds to end user queries., * Responds to user queries and technical support issues.

 * Performs setup and configuration of PCs.
 * Deploys desktop software including anti-virus, office productivity applications, enterprise applications, etc.
 * Configures and troubleshoots VOIP phones with the help of vendor's technical support.
 * Configures and troubleshoots iOS devices with the help of vendor's technical support.
 * Troubleshoots and arranges repairs of PCs with the help of vendor's technical support.
 * Assists in creation and updating of procedures and documentation
 * Administers employee termination IT Administrator.
 * Promotes teamwork and positive communication among employees.
 * Assists in researching and implementing new software/hardware initiatives in the company.
 * Performs other duties and services to ensure a successful functioning of information systems.
 * Promotes Core Values of the Company and maintains excellent attendance and punctuality.


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