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# Technology Specialist I/II, IT

- **Company:** Monte Rosa Therapeutics
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Productivity Software, User Environment Management, Virtual Local Area Networks, Wi-Fi Technology, Okta, Microsoft Power Automate, Large Language Models, Microsoft InTune, Network Support, Atlassian Tools, Patch Management, Casper Suite, Api Management
- **Published:** August 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ea113e82a3afd3c

## About the Role

We are seeking a hands-on, versatile Technology Specialist - a true "jack of all trades" combining end-user computing, systems administration, and network support with a forward-looking mandate: helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack. The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization., * 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.

 * Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
 * Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).

## Description

+ Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
 + Act as a technology advocate and translator between the lab bench and IT - proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
 + Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.
General IT & Help Desk Support

 + Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
 + Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
 + Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
 + Maintain and improve IT documentation, knowledge base articles, and self-service resources.


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