> Markdown version of [/jobs/ext/2494958-customer-care-fm-help-desk-administrator](https://www.wearedevelopers.com/jobs/ext/2494958-customer-care-fm-help-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Customer Care & FM Help Desk Administrator

- **Company:** Hays plc
- **Location:** Belfast, UK
- **Experience:** Starter
- **Salary:** £27,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Data Logging
- **Published:** August 24, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb08d61d1a47efbc3775395c974c99c7b2/eaa

## About the Role

* Previous administration, customer service or help desk experience.
 * Strong organisational skills and excellent attention to detail.
 * Good communication skills and a professional telephone manner.
 * The ability to manage multiple tasks and prioritise workload effectively.
 * Strong IT skills, including Microsoft Office applications.
 * A proactive approach and willingness to learn new processes.
 * Facilities management, maintenance coordination or help desk experience would be advantageous but is not essential.

## Description

A leading specialist contractor is seeking a Customer Care & FM Help Desk Administrator to join its growing team. This is an excellent opportunity for an organised and customer-focused administrator to develop a career within the facilities management sector, supporting the delivery of reactive and planned maintenance services to a diverse client base.
Your new role
As Customer Care & FM Help Desk Administrator, you will provide administrative support to the Facilities Management division and act as a key point of contact for clients reporting maintenance issues and service requests.
Your duties will include:

 * Acting as the first point of contact for customer enquiries and maintenance requests.
 * Logging and tracking reactive maintenance jobs through internal systems.
 * Coordinating information between clients, contractors and operational teams.
 * Monitoring operative and fleet availability to support service delivery.
 * Updating records and maintaining accurate job information.
 * Assisting with scheduling and administrative processes across the FM team.
 * Supporting billing, invoicing and general office administration.
 * Providing administrative support to the Facilities Management Manager.
 * Learning operational processes and contributing to the smooth running of the FM function.


## Related Videos

- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)
- [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)