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# Service Desk Administrator

- **Company:** Ricoh
- **Location:** Worcestershire, UK
- **Contract:** Permanent contract
- **Skills:** Customer Data Management, Data Logging, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2911664781-2

## About the Role

* Experience of working in an IT environment
 * Experience of using a service management system such as ServiceNow
 * Awareness of ITIL framework
 * General knowledge of Third party support agreement(s)
 * A basic understanding of Service level agreements or arrangement(s)
 * Excellent Customer Service & Telephone handling skills
 * Must be capable of working unsupervised to agreed timescales
 * Excellent communication skills both verbal and written
 * Excellent interpersonal skills
 * Ability to organise and prioritise work in an effective manner
 * Ability to work under pressure
 * Ability to work well in a team

## Description

* Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered
 * Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer
 * Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
 * To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business.
 * To provide administrative support to the shared managed service desk