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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Adoption & Employee Experience Lead - **Company:** Adecco - **Location:** London, UK - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Agile Methodology, Data Visualization, Microsoft Office, Scrum Methodology, Service Design, User-Centered Design - **Published:** August 14, 2026 - **Apply:** https://www.adecco.com/en-gb/job-search/digital-adoption-employee-experience-lead-london-greater-london/broadbean_933601786720384 ## About the Role * String understanding of Microsoft Suite and Windows technology / applications * Relevant experience in user experience, service design, internal communications, change management, or digital/IT service environments. * Strong understanding of user-centred design principles and their impact on communication and adoption. * Excellent written and verbal communication skills with the ability to create clear, engaging content. * Proficiency in stakeholder engagement and influencing without direct authority. Desirable Skills: * Knowledge of structured change methodologies and internal communications frameworks. * Experience in developing structured communication campaigns or adoption programmes. * Familiarity with data visualisation or reporting approaches to support effective communication., * A curious and inquisitive mindset with a keen interest in understanding user behaviour. * Proactive, self-motivated, and adaptable to changing business priorities. * Detail-oriented with a strong commitment to quality and continuous improvement. This is an exciting opportunity to drive meaningful change and enhance the employee experience within a forward-thinking organisation. If you are ready to take on this challenge and make an impact, apply now! Please note: Occasional travel across EMEA may be required. Flexibility to support evolving business priorities is essential. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. ## Description Our client is seeking a dynamic and innovative Digital Adoption & Employee Experience Lead to enhance the digital experience of colleagues across EMEA. This pivotal role acts as the single point of contact for user insights, driving a user-centric culture within the organisation. If you are passionate about shaping employee experience through effective communication and strategic engagement, this opportunity is for you!, User Insights & Analytics: * Gather, interpret, and communicate user experience insights across EMEA. * Monitor satisfaction, sentiment, and behavioural trends using ITSM tools. * Build user personas and employ journey mapping to identify friction points and moments that matter. * Provide actionable recommendations based on user feedback. Agile and Continuous Improvement: * Embed agile methodologies to prioritise insight-led actions. * Inform backlog prioritisation and sprint planning using user journey insights. * Continuously update communication materials through a test-and-learn approach. DEX Brand & User Experience Communications: * Champion a user-centric culture by acting as a DEX Brand Ambassador. * Develop engaging communication standards aligned with the DEX tone of voice. * Tailor messaging based on user personas to enhance accessibility and clarity. Toolkit & Resource Development for Adoption: * Design intuitive onboarding materials and guidance packs for digital tools. * Collaborate with various teams to ensure that all resources meet real user needs. * Maintain a library of enablement assets and measure their impact on adoption. End-User Change Management: * Partner with project teams to ensure user needs are represented throughout the change process. * Develop and implement communication plans that prioritise the end-user experience. Stakeholder and Cross-Team Collaboration: * Build strong relationships with ITSD teams to ensure insights lead to meaningful actions. * Advocate for users in cross-functional discussions to shape impactful decisions. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [AI, DEI & Community: What’s Next for Talent Acquisition in 2025?](https://www.wearedevelopers.com/videos/1315-ai-dei-community-what-s-next-for-talent-acquisition-in-2025) - [Architecting API Security](https://www.wearedevelopers.com/videos/377-architecting-api-security) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)