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# Second-Level IT-Supporter

- **Company:** DIS AG
- **Location:** Heidelberg, Germany (Remote available)
- **Experience:** Experienced
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Exchange Server, Information Technology
- **Published:** August 20, 2026
- **Apply:** https://www.get-in-it.de/jobsuche/p311563

## About the Role

* Erfolgreich abgeschlossene Ausbildung in der IT oder vergleichbare Qualifikation
 * Mindestens zwei Jahre Berufserfahrung im IT-Support-Bereich
 * Fundierte Kenntnisse über gängige Hardware und Software
 * Sicherer Umgang mit Active Directory und Microsoft Exchange
 * Selbstständige, zielgerichtete und analytische Arbeitsweise

Job-Infos
Berufsfelder
Consulting
Studienfächer
Informatik
Wirtschaftsinformatik
Abschluss
Ausbildung
Bachelor
Master/Diplom
Auszeichnungen

## Description

* Betreuung und Bearbeitung von Incidents und Anfragen im IT-Ticketsystem
 * Zusammenarbeit mit IT-Abteilungen zur Problemlösung
 * Dokumentation von Lösungen in der Wissensdatenbank
 * Technischer Support und Fehlerbehebung bei Softwareproblemen
 * Erstellung von Schulungsunterlagen und Schulung der Mitarbeitenden
 * Konfiguration und Installation von Hard- und Software


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