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# Associate Technical Support Specialist

- **Company:** Milestone Technologies, Inc.
- **Location:** Chicago, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Chrome OS, Collaborative Software, Computer Networks, System Configuration, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Instant Messaging Technology, Virtual Private Networks (VPN), Remote Access Technology, Tablet Computers, Information Technology, Laptops, Servicenow
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=168e0a97f17ced7d

## About the Role

Do you have experience in Customer communication?, * Strong interpersonal, communication, and customer service skills.

 * Interest in information technology, technical troubleshooting, and end-user

support.

 * Ability to work collaboratively in a team-oriented environment.
 * Comfortable learning new technologies, tools, and processes.
 * Organized, dependable, and able to manage multiple support requests

effectively.

 * Prior experience in customer-facing IT roles is helpful but not required., * Exposure to enterprise support environments or help desk operations.
 * Familiarity with ServiceNow or similar ticket management platforms.
 * Basic understanding of networking concepts such as wireless connectivity and

remote access solutions.

 * Experience using or supporting mobile devices and modern workplace

## Description

We are seeking an enthusiastic and service-oriented Associate Technical Support

Specialist to join our end-user support organization. This role is ideal for individuals

looking to build foundational experience in IT operations and technical support within a

fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues,

provide timely customer support, and gain exposure to a wide range of enterprise

technologies and support processes. We value curiosity, adaptability, professionalism,

and a strong desire to develop technical skills.

Key Responsibilities:

 * Respond to user support requests through ticketing systems, chat platforms,

email, and virtual support channels.

 * Troubleshoot common hardware, software, and access-related issues for end

users.

 * Provide support for laptops, desktop systems, printers, mobile devices, and

collaboration tools.

 * Assist with account access, password resets, VPN connectivity, and basic system

configuration tasks.

 * Support users across multiple operating systems including Windows, macOS,

and ChromeOS.

 * Help deploy and maintain mobile devices including iPhones, Android phones, and

tablets.

 * Perform initial diagnosis of incidents and escalate unresolved or advanced issues

to higher-level support teams.

 * Document troubleshooting activities and follow established operational

procedures and service standards.

 * Assist with workstation setup, onboarding activities, and equipment preparation

when required.

 * Participate in ongoing learning opportunities to expand technical and customer


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