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# 1st Line Engineer

- **Company:** James Frank Associates
- **Location:** West Malling, UK
- **Salary:** £27,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Software Deployment, Office365
- **Published:** August 21, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-engineer/57261940

## About the Role

Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years' experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment., * Minimum of 1 years' commercial experience in an IT role

 * Experienced providing support to a range of users at all levels
 * Happy acting as the first point of contact for clients, both over the phone and via email
 * Basic networking understanding
 * Exposure to Windows Server and Office365
 * Active Directory
 * Previous experience of working on PC projects in your spare time would be advantageous

This is an excellent opportunity for a keen, enthusiastic and 1st Line Engineer to join a thriving business who are leaders within their field.

## Description

* Resolving technical issues for clients
 * Act as the first point of contact for users, ensuring a high-level of customer service is maintained at all times
 * Work within agreed SLAs and timescales
 * Support with technical issues such as password resets, user setups, software installations and VPN connectivity
 * Ensure client issues are prioritized at all times
 * Be able to explain technical faults to a non-technical audience


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