> Markdown version of [/jobs/ext/2497264-it-operations-lead](https://www.wearedevelopers.com/jobs/ext/2497264-it-operations-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Lead - **Company:** Eligo Recruitment Ltd - **Location:** London, UK - **Experience:** Expert - **Salary:** £75,000.0 - £100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Software as a Service, Cloud Computing, DevOps, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Python (Programming Language), Windows PowerShell, Virtual Local Area Networks, Computer Networking Systems, Cloud Platform System, Okta, Firewalls (Computer Science), Infrastructure Automation Frameworks, Information Technology, Gsuite, Terraform - **Published:** August 5, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5827652811 ## About the Role * We are looking for around 7+ years of experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment. * We need strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination. * We require in-depth knowledge of macOS and Windows environments, including endpoint management and hardware troubleshooting. * We are looking for knowledge of Kandji (Iru) or a similar MDM solution. * We need proven experience managing cloud-based platforms such as Google Workspace and Okta. * We require strong networking and security expertise, including WLAN, VLANs, firewalls, ACLs, VPNs, and switching. * Experience with AWS is preferred, and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform. * We need experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices. * We require the ability to script and automate using tools such as Python or PowerShell to improve efficiency and reliability. * We need experience with ITSM/ticketing systems and best practices in service management and reporting. * We are looking for a strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutions. * We want someone who is comfortable taking ownership and making decisions in a fast-moving environment. * We need a strong communicator who can work across technical teams and the wider business. * We are looking for experience mentoring and developing team members. * We want someone who leads by example and is hands-on, practical, and solutions-focused. ## Description * We will own day-to-day IT operations and ensure reliability across systems and infrastructure. * We will act as the escalation point across 1st, 2nd, and 3rd line support. * We will manage and improve cloud platforms, SaaS tools, and network environments. * We will lead troubleshooting and incident response for complex technical issues. * We will oversee onboarding, offboarding, device management, and access controls. * We will drive automation and reduce manual processes. * We will improve IT processes, documentation, and service quality. * We will partner with the business to deliver practical, effective technology solutions. * We will mentor team members and raise the overall technical standard. * We will lead IT projects and continuous improvement initiatives. 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