> Markdown version of [/jobs/ext/2497271-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2497271-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Acora Limited - **Location:** Belfast, UK - **Salary:** £33,000.0 - £36,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Microsoft Operating Systems, Windows Servers, Office365, User Administration, Servicenow - **Published:** August 19, 2026 - **Apply:** https://www.cv-library.co.uk/job/225506258/desktop-support-analyst ## About the Role * Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server). * Experience using ServiceNow or similar IT service management tools. * Proficiency with Microsoft Cloud technologies, including Azure and related services. * Hands-on experience with Active Directory / Entra ID administration and troubleshooting. * Good understanding of Microsoft 365 applications and user support. * Knowledge of ITIL service management principles and best practices. * Excellent communication and customer service skills, with the ability to explain technical issues in simple terms. * Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset. * Experience working in an MSSP or security-focused environment is desirable but not essential. ## Description As Deskside Support Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. What you'll do * Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels. * Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure). * Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer. * Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures. * Adherence to documented processes and procedures, including technical procedures and knowledge base articles. * Support user account management, password resets, and access provisioning through Active Directory / Entra ID. * Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs). * Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance. * Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)