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# Service Desk Coordinator

- **Company:** Cochran Services Ltd
- **Location:** Annan, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Enterprise Software Applications, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=6c3d3d87549ffbea

## About the Role

* This key position requires the ability to work under pressure whilst retaining and ability to stay focussed and able to prioritise workload.
 * A high level of organisational skills will be required
 * Ability to deal with challenging customer service situations, and a high level of assertiveness
 * Good understanding of geographical locations, and associated travel time.
 * Familiar with IT systems, such as Microsoft Office.
 * Excellent communication skills
 * Ability to prioritise workload.
 * Accurate attention to detail.

## Description

We're seeking an organised and customer-focused Service Desk Co-ordinator to support our Service team and help deliver exceptional customer service. Acting as a central point of contact for both internal and external customers, you'll play a key role in managing service requests, co-ordinating engineers and maintaining accurate service records. Reporting to the Customer Services Manager, this role is ideal for someone who thrives in a fast-paced helpdesk environment and can balance competing priorities while maintaining a high standard of accuracy and professionalism., * Taking and liaising customers service requests via current software package

 * Ensure all data in the Customer Relationship Management system (CRM) are up to date and accurate
 * Manage Service Inspection (SI) contracts from estimate, planning and scheduling of new and current business
 * Booking in work for service engineers ensuring their time is fully utilised and in line with any customer service level agreements
 * Planning, co-ordinating and allocating resources to ensure all SI service contract visits are undertaken as per the agreed contract schedule in liaison with the client.
 * Liasing with internal and external customers
 * Ensure all invoicing is completed in a timely manner
 * Checking job reports to ensure any further identified or required work is actioned or passed to the relevant internal contract for quotation or follow up.
 * Liasing with service engineers, and internal customers to align job records
 * General administration duties, which include but are not limited to, arranging car hire, booking accommodation, submitting expenses, consolidating overtime and timesheets.


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