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# IT Support Analyst

- **Company:** Get Hired
- **Location:** Brighton and Hove, UK
- **Experience:** Starter
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Cyber Security, Software Engineering, User Accounts
- **Published:** August 22, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6a88d00ecc6b9c04650003d3/apply

## About the Role

Qualifications are desirable but not essential. They are looking for individuals with some of the following experience:

 - 1 - 3 years' experience in an IT support, helpdesk, or junior systems administration role.

 - Working knowledge of Windows environments and common business software.

 - Some exposure to system administration (Active Directory, M365 admin, device management).

 - Comfortable liaising with third-party suppliers or service providers.

 - Exposure to cyber security concepts or tasks is a bonus.

The type of person you'll be:

 - A clear and confident communicator, comfortable explaining technical issues to non-technical colleagues.

 - Proactive, curious, and hungry to learn.

 - Well organised and reliable, with good ownership of your work.

 - Someone who wants to grow - this role comes with genuine progression into systems administration, infrastructure, or IT delivery.

## Description

To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human.

What You'll Be Doing:

 - Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to their managed service provider where needed.

 - Act as the internal point of contact between them and their managed service provider, tracking tickets through to resolution.

 - Support system administration tasks - user accounts, permissions, device management, patching, and basic server / cloud administration.

 - Assist with technical implementation projects, such as new systems, rollouts, and migrations.

 - Maintain clear and accurate documentation of processes, configurations, and support procedures.

 - Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.


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